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Customer Service Professional

On Hold Marketing & Communications Raleigh, NC
  • Expired: 26 days ago. Applications are no longer accepted.

Duties and Responsibilities

  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to memorize, recall, or research answers quickly
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team targets, goals, and quotas
  • Record, organize and file customer interactions and profile/account changes

Customer Service Job Requirements and Qualifications

  • High school degree or equivalent
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for positive customer experience and resolution

Calling customers to update and confirm information stored in CRM.

Must have excellent telephone skills and follow through. Must send out emails on behalf of sales reps.

Must set up follow up tasks for sales reps. Must be able to self manage working from home. Will submit daily activity reports generated by CRM.

On Hold Marketing & Communications

Why Work Here?

Growing business. Friendly staff. Fun sell. Remote

This company has been working with large hospitality organizations, developing customized telephone on hold messaging programs. We work in over 50 countries. We can provide services in any language and for any size company. This industry has exploded over the last 25 years.

Address

Raleigh, NC
USA