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Remote Inbound Support Representative

Omni Interactions Raleigh ,NC
  • Posted: 8 days ago
  • $12 to $13 Hourly
  • Contractor
Job Description

Do you want to work from home and pick the time you want to work? Are you passionate about helping others with outstanding customer service? Do you like to earn bonuses when you accomplish goals? Do you like to be a part of a community that respects you for who you are? Do you like to lead yourself instead of being managed by others?

Are you the next Gig Brand Ambassador? Someone who can provide an empathetic customer experience. Our platform supports Fortune 500 companies and their customers. As an inbound customer service representative, called a Gig Brand Ambassador (GBA), you will act as a liaison, provide assistance and information and resolve any emerging problems that inbound customers inquire about.

Compensation

As a Gig Brand Ambassador (GBA), you get to work from the comfort of your home and pick your own schedule. You can work between 2 - 8 hours a day, seven days a week, day, nights, weekends. As an independent GBA you can earn $ 13.00 hour and earn a certification bonus after you work 100 hours.

GBA Responsibilities

  • Managing incoming calls and customer service inquiries.

  • Identifying and assessing customers' needs to achieve satisfaction.

  • Answer the call with confidence.

  • Build relationships and trust with customer accounts through open and interactive communication.

  • Provide accurate, valid and complete information by using the right methods/tools.

  • Handle customer complaints by providing appropriate solutions and alternatives within the time limits.

  • Properly note customer interactions and process customer accounts requests.

  • Follow communication procedures, guidelines and policies.

  • Take the extra mile to engage customers.

Requirements

  • 1-3 years of prior customer service experience.

  • Banking or Financial Industry experience preferred, but not required.

  • Education: High School Degree minimum, Associates or BA preferred

  • Proven customer support experience.

  • Empathy and Passionate about great customer experience.

  • Attention to detail

  • Solid PC skills including typing and navigation abilities

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Minimum of 35 WPM typing

  • Excellent communication and presentation skills

 

Home Office Technical Requirements

  • Internet speeds

    • 50Mbps or higher download

    • 10Mbps or higher upload

  • Ethernet connection no wireless connection

  • Internet router

  • Working, noise-canceling USB headset

  • Working webcam

  • Up to date Google Chrome browser

  • PC with minimum of 1.6 GHz Processor/2 GB Ram/40 GB Free Space

  • No Chromebooks, tablets or mobile devices

Company Description
We are a close-knit group that has numerous years in a call-center environment. Through our experiences we gained the knowledge of what works, what doesn’t, and who works best in that environment. We have taken this knowledge and built Omni Interactions! We partner with a wide variety of clients and help provide them with customer service and sales.

Omni Interactions

Why Work Here?

Work at Home / Great Culture / Flexibility to fit your schedule/ Work, life, balance

We are a close-knit group that has numerous years in a call-center environment. Through our experiences we gained the knowledge of what works, what doesn’t, and who works best in that environment. We have taken this knowledge and built Omni Interactions! We partner with a wide variety of clients and help provide them with customer service and sales.

Address

Raleigh, NC
USA

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