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MSP System Administrator II

OmegaCor Technologies
Millersville, MD
  • Posted: over a month ago
  • Full-Time
Job Description

Job Title: MSP System Administrator II

Department: Managed Services Reports to: Service Delivery Manager


The System Administrator II will provide advanced support for clients as well as maintain internal infrastructure. OmegaCor provides a full suite of IT managed services including support of workstations, servers, printers, networks, and vendor-specific hardware and software, as well as security.

Essential Duties and Responsibilities:

  • IT Support relating to issues with the internal systems and network infrastructure of clients and internal infrastructure
  • Serve as the main point of contact for escalation of customer tickets.
  • Support services for Microsoft-related technologies: Windows Servers and Workstations Operating Systems, Microsoft 365, SharePoint, etc.
  • Support services for virtualization technologies including Microsoft Hyper-V and VMware
  • Advanced technical services and support at the network level: WAN and LAN connectivity, routers, servers, firewalls, security, and remote access
  • Ability to manage and deliver project work such as office 365 migrations, Network build-out, on-premise installations, upgrades, and implementations.
  • Conduct audits of client infrastructure and security. Provide feedback and recommendations
  • Support 3rd party solutions implemented at clients: AV, 2FA, Spam Filter, Phishing Simulations and Trainings, SIEM, IDS, and other solutions
  • Recommend and administer cloud solutions for customers using technologies that meet their requirements
  • Support backup and disaster recovery and business continuity solutions
  • Monitor and respond to alerts generated from our remote management and monitoring system.
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
  • System documentation maintenance and review
  • Document maintenance for all computer systems and network infrastructure
  • Communication and customer service to client end-users: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

  • Maintain excellent standards in customer service and satisfaction of clients
  • Meet Service Level Agreements (SLA's) for client requests
  • Availability to go onsite to clients as needed
  • Complete tickets and projects within budgeted hours
  • Ability to work in a team and communicate effectively
  • Ability to manage short term and long term projects and staged implementations
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Document internal processes and procedures related to duties and responsibilities
  • Complete all required training
  • Record all time and expenses associated with projects and tickets
  • Review IT publications and online materials to remain up to date with current and emerging technologies in the industry
  • Continuing technical trainings and certifications to keep up with demand and improve client satisfaction, resolution times, and project completion times

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's degree or equivalent and 5+ years experience
  • Advanced Professional IT Certifications (several), such as MCSE, CCNA, VCP, etc...
  • Interpersonal skills: communication, active listening, and customer-care
  • ConnectWise Experience is Required
  • IT Infrastructure migration and implementation experience required
  • Remote Management and Monitoring (RMM) Experience is Required
  • Experience in Active Directory and Domain Services Required
  • Managed Service Provider (MSP) Preferred
  • Cyber Security Experience Preferred
  • Procurement Experience Preferred
  • Project Management Experience Preferred
  • Demonstrated ability to solve complex problems
  • Ability to adapt to changes quickly
  • Technical awareness: the ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services

OmegaCor Technologies


Millersville, MD



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