Care Coordinator Supervisor
Reports to: Program Director/Clinical Supervisor and occasionally works under the general direction of the Chief Executive Officer
Work in collaboration with: In-Home health aides, Program Director, health care/medical providers (primary care physicians, nursing staff, mental health workers, and social workers)
Omatochi is adding team members for the position of Care Coordinator Supervisor. We are looking for enthusiastic team members who can work with an industry leader and rapidly growing company. Our Care Coordinator ensures patient navigation is implemented by managing client caseloads, conducting intake assessment and reassessment, and supervising In-Home health aides.
The Care Coordinator Supervisor facilitates conversations between interdisciplinary Care Teams (including In-Home health aides, Family care advisors, primary care physicians, and additional health care providers) and expedite client services referrals. The Care Coordinator provides staff in the field and supervises In-Home health aides.
Client caseload management:
» Conduct intake assessment, needs assessment, treatment planning, and reassessment services
» Assist with securing funding for medical care as required
» Direct and oversee special projects on behalf of the Chief Executive Officer. Perform project management responsibilities and communicate project progress
» Provide day-to-day support, supervision, and performance reviews for In-Home health aides
» Reviews patient cases with In-Home health aides and provides advice, direction, and support as needed
» In most cases, organize or leads In-Home health aides training sessions
» In most cases, provide clinical supervision to Patient Navigators
» May meet with clients along with Family care advisors after primary care physician appointments to review and update care plans.
» Screen clients for eligibility for direct and support services and refer clients to needed services, such as mental health, housing, crisis, and employment assistance
Organizational and administrative duties:
» Facilitate Care Team meetings with Patient Navigators and health care providers to discuss client Care Plan and share information regarding referral sources
» Document client services in medical records
» Establish and retain client referral systems from care coordination systems
» Maintain documentation of all client encounters and complete reporting requirements according to organization standards
» Track client information, schedules, files, and forms in a confidential manner
» Initiate outreach and missed appointment procedures, as necessary
» Attend and represent the organization at professional conferences, in-service training, and meetings at the request of or with the approval of supervisor
» Conduct quality assurance and monitoring activities for service delivery and documentation
Personal characteristics and skills:
» Commitment to the mission of care coordination
» Expert knowledge on client payment options like VetAssist, Medi-Cal, Medicare, Long Term Care Insurance.
» Effective communication and interpersonal skills and ability to speak concisely to clients, In-Home health aides, and interact with Family care advisors
» Strong knowledge of geriatric care and patient navigation
» Organized with confidential client material, appointment tracking, and caseloads
» Ability to build relationships with different types of people, including clients, organization members, and members of the health care team
Education and experience:
» BA, LMSW/LCSW/LMHC or RN/LPN degree
» 2 years minimum of case management experience
» Strong understanding of cultural competency with the target population
» Computer literacy necessary
» Interest in working with elderly clients
» Physical demands associated with office work
» Some travel required
This job is a full-time position. If you feel like you would be a good fit for this position, email your resume to firstname.lastname@example.org
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Omatochi CorpDublin, CA
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