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Gourmet Cheese Manager

Oliver's Market
Santa Rosa, CA
  • Posted: 16 days ago
  • Full-Time
Job Description

Gourmet Cheese Manager - Not Store Specific

Full Time - $65,000-75,000/year - Eligible for Bonus

Shifts: All Shifts - Open Availability - Weekends and Holidays Required

Position Overview - As the Gourmet Cheese Department Manager you are expected to control all activities that support the Department’s growth and profitability. Specifically, you are directly responsible for scheduling, personnel management, merchandise procurement, gross margin management, merchandising and quality standards, customer, and safety and sanitation in your Department. You are responsible for all communication and administration necessary for the successful completion of your duties and for ensuring compliance with all Federal, State and local laws. Your job duties will also include any additional duties deemed appropriate by the Store Director and Department Coordinator.

Essential Functions:

  • Ability to effectively lead from the company’s Mission Statement
  • Provide, maintain and set standards for customer service, merchandising and quality control
  • Create, develop and maintain product merchandising and uphold merchandising standards
  • Responsible for inventory procurement, retail pricing management, management of category inventory, invoice processing
  • Responsible for attainment of budgeted financial targets for the Gourmet Cheese department
  • Oversee the ordering process to meet Oliver’s Market quality standards and achieve competitive pricing
  • Responsible for all compliance; time and temperature control, waste management, State of California Health and Safety codes, Federal, State and Local laws
  • Write weekly schedules and manage labor budget that support maintaining department standards
  • Responsible for management, training, mentoring and development of the Gourmet Cheese staff
  • Responsible for providing an environment that supports training, development and mentoring of staff to maintain a high level of performance and minimize turnover
  • Responsible for completing all Human Resources administration and compliance duties; scheduling, reviews, time and attendance, Company policy compliance and terminations
  • Track all staff time and attendance and complete appropriate paperwork
  • Complete 1000 hours reviews for all Gourmet Cheese staff in all retail locations
  • Must be available on all critical holidays and days of high volume
  • Must work a minimum of four of the six holidays outlined in the Employee Handbook including the day before Thanksgiving and on Christmas Eve
  • Create and sustain collaborative and productive working relations with the Store Director and Gourmet Cheese Coordinator
  • Attend all recurring store level manager meetings
  • You are expected to conduct your affairs with integrity and in accordance with all policies outlined in the company’s handbook
  • You are responsible for all communication and administration necessary for the successful completion of your duties
  • Your job duties will also include any additional duties deemed appropriate by the Store Director, Gourmet Cheese Coordinator

Skills & Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED); or equivalent combination of education and experience
  • Minimum of 21 years of age
  • A minimum of 2 years of relevant experience as a Gourmet Cheese Assistant Manager in a retail environment
  • Minimum of 2 years proven retail experience with artisanal, specialty and commodity cheese products
  • ACS CCP or ACS CCSE certification a plus
  • Minimum of 2 year of experience in a leadership role
  • Minimum of 2 years of successful perishable department management
  • Extensive knowledge of food and beverage pairings
  • Proven ability to source product, recognize quality and negotiate pricing
  • Must have excellent interpersonal skills, well organized and detailed oriented
  • Must have excellent customer service skills
  • Must have excellent communication skills; written and oral
  • Financial acumen and ability to read and interpret financial statements
  • Administrative/financial skills
  • Must have strong work ethic and organizational skills
  • Ability to multitask and prioritize competing projects
  • Must have the ability to effectively lead and train a diverse staff
  • Excellent time management skills; self-motivated, self-directed and able to multitask
  • Ability to make decisions quickly and effectively
  • Detail oriented with strong management skills
  • A working knowledge of the stores day-to-day operations and relevant Oliver’s Market policies and standards
  • Ability to work well with others and as part of a team
  • Demonstrated ability in knife handling, other cutting equipment and safety procedure
  • Ability to perform all physical requirements of position
  • Proficient with Microsoft Word, Excel, Outlook, 10 key, and computer programs associated with this position

Language Skills:

  • Bilingual - English/Spanish is a plus
  • Ability to read, comprehend, and write simple instructions, short correspondence, and memos
  • Ability to effectively present information in one-on-one and small group situations to employees, vendors and store and Company leadership

Reasoning Ability:

  • Ability to apply common sense understanding to carry out detailed written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.

Trainings, Certificates, Licenses, Registrations:

  • ServeSafe or other ANSI Food Managers Certificate
  • California Harassment Prevention for Supervisors Certificate
  • Valid Driver’s License
  • Acceptable DMV Report
  • Personal Vehicle Insurance

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing duties of this job, the employee may come in contact with cheese, mold, fruits and nuts that may be potential allergens
  • While performing the duty of this job, the employee is regularly required to stand, walk, squat, reach and kneel
  • The employee must frequently talk or hear and reach with both hands and arms above and below the shoulder
  • The employee is occasionally required to sit when performing administrative dutiesThe employee must be able to bend and twist at waist and neck
  • The employee must be able to use their fingers to operate a keyboard and mouse
  • The employee must occasionally lift and carry up to or over 75 pounds items and regularly lift items up to 25 pounds
  • The employee must be able to tolerate repetitive reaching, handling, grasping, pushing, pulling gripping and manipulation of hands and fingers
  • The employee must be able to reach above and below shoulders to access items in cabinets, cases and on racks
  • The employee must be able to tolerate work around heavy kitchen equipment and machinery; slicers, dishwasher
  • The employee must be able to tolerate intermittent noise from machinery, customers and overhead speakers
  • The employee must be able to occasionally work around heavy equipment and machinery such as but not limited to: a forklift, bailers, pallet jack
  • The employee must be able to tolerate moderate amounts of dust, chemical fumes from common household cleaning agents
  • The employee must be able to tolerate some work in extreme temperatures while working in the refrigerator and warehouse area
  • The employee must wear non-slip shoes at all times


  • Employee Stock Ownership Plan (ESOP)
  • Competitive Wages & Benefits
  • Medical, Dental, And Vision
  • 401 (k) retirement
  • Employee Discounts
  • Paid Time off and Sick Time
  • Flex Spending Account for Medical & Dependent Care
  • Regular Wage Increases
  • Commuter Benefits
  • Safety Incentive Program
  • Career Development and Growth Opportunities

Oliver's Market


Santa Rosa, CA
95403 USA



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