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DONOR SERVICES PERFORMANCE OPERATIONS MANAGER

Oklahoma Blood Institute Oklahoma City, OK

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

HELP SAVE LIVES

Location: Oklahoma City, OK

Salary: Competitive salary based on education and experience

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, tuition reimbursement, holiday pay, uniform allowance, etc.

Days: Monday through Friday; some weekends

Hours: Varied based on mobile blood drive schedule

Position:

The manager will focus on the staff performance of key metrics for the Oklahoma City mobile operations. The manager will implement programs to ensure individuals achieve goal for key metrics. Success will be realized with acceptable metric rates for RBC loss, RBC conversions, Global Blood Fund, Deferrals, in addition to excellent customer service, both internal and external.

Qualifications:

  • Bachelor's degree or equivalent in work experience
  • Minimum of three years supervisory or management experience, blood bank focus helpful
  • Valid driver's license and access to a vehicle
  • CPR certified
  • Strong leadership, customer service, technical and organizational skills
  • Strong spoken and written communication skills
  • Excellent excel and power point skills
  • Ability to track and trend data and implement appropriate action based on analysis
  • Diplomatic interpersonal style with excellent conflict resolution techniques
  • Goal achievement driven
  • Professional appearance and manner
  • Enthusiastic, creative, high energy demeanor
  • Self-starting and self-directing work capabilities
  • Ability to work calmly under stressful conditions
  • Flexibility to work extended hours and weekends as needed to achieve organizational goals

Primary Responsibilities:

  • Maintain primary skills for key donor services collection tasks and maintain a good working knowledge of all Donor Services SOP's
  • Ensure staff compliance to all SOP's
  • Develop and implement specific plans to achieve outstanding results in RBC loss rates, RBC conversions and Global Blood Fund
  • With the Donor Services Director, develop and implement processes to ensure a great experience is achieved for each donor
  • With the Donor Services Director, develop and implement processes to support HEART and a positive team dynamic with high morale and low turnover rates
  • Assist with QIR tasks as needed
  • Ensure all staff review, understand, and sign monthly score cards. Develop individual plans as needed when scores are below standard
  • Work collaboratively with the Donor Services Director of Quality Assurance & Operation Support for error identification, trending and corrective actions as needed
  • Work collaboratively with the Automated Coordinator to ensure conversion and machine turn rates are achieved
  • Work collaboratively with the Training and Education department as needed to support and improve key metric performance
  • Perform frequent mobile visits to observe staff performance and support key initiatives, completing the observations checklists
  • Perform and assist the Donor Services Director with staff corrective action plans, coaching and counseling and the annual review process
  • Support and perform interviews as needed to ensure high quality staff hires with focus on donor experience and quality
  • Maintain knowledge of the staff scheduling module and act as the backup person to create and publish the staff schedule
  • Perform duties of the Director of Donor Services Collections in their absence
  • Rotate taking staff on call responsibilities to include temperature control management if applicable
  • Other duties as assigned


Job Posted by ApplicantPro

Oklahoma Blood Institute

Address

Oklahoma City, OK
73104 USA

Industry

Business

View all jobs at Oklahoma Blood Institute