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Sr. Customer Service Representative

OfficeTeam Saint Louis Park, MN
  • Expired: over a month ago. Applications are no longer accepted.
Are you an experienced Customer Service agent with a background in dealing with a high volume of calls in a corporate or Call Center environment? Then Robert Half OfficeTeam has an opportunity for you! We are working with clients all over the Minneapolis St. Paul metro to staff for temporary and temporary-to-full-time contracts in multiple industries that may be a fit for the next step in your career. The Senior Call Center Representative will be dealing with a range of calls, from Customer dialing in with questions on previously purchased products to Clients coordinating orders in business to business (B2B) transaction scenarios. The calls the Senior Call Center Representative will be dealing with will include either inbound, outbound, or a mix of both.Other Duties Include:-Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.-May mentor or give direction to junior team members and provide training on best practices.-May assist management in ensuring performance goals are met.-Assists the Customer Service Representative (CSR) with difficult cases.-Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

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Address

Saint Louis Park, MN
USA