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Call Center Representative (Bilingual)

OfficeTeam Oakland, CA
  • Expired: over a month ago. Applications are no longer accepted.
OfficeTeam is currently seeking a Spanish-speaking bilingual Call Center Representative candidate for a client located in Oakland, CA! The ideal candidate will have experience in a call-center environment handling a high volume of calls every hour and will be skillful at typing quickly. The successful candidate will handle a new call every 2 minutes and resolve customer concerns to completion and record the call into the database. Responsibilities:- Manage large amounts of inbound and outbound calls in a timely manner- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives- Build sustainable relationships and engage customers by taking the extra mile- Keep records of all conversations in our call center database in a comprehensible way- Frequently attend educational seminars to improve knowledge and performance level- Meet personal/team qualitative and quantitative targets

OfficeTeam

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Oakland, CA
USA