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IT Support Coordinator (Temp)

Offerpad
Chandler, AZ
  • Expired: November 14, 2022. Applications are no longer accepted.
Job Description
Position Summary

The IT Support Coordinator will assist the IT team with all Offerpad employee technology needs with outstanding customer service delivery. The primary role is to assist help desk operations and to ensure that employees are receiving the appropriate assistance for all technology needs. This includes new hire onboarding or employee offboarding tech equipment support, printer support, application support, creating/removing user accounts, or other issues that may arise.

Essential Functions
  • Preparation, install, upgrade, and optimize PC and network device hardware for employees; including onboard of new Offerpad team members using Microsoft Intune and AutoPilot
  • Serve as a help desk support desktops, laptops, and tablets.
  • Answer employee questions and provide world class customer service
  • Identify and document the most common problems with equipment
  • Update Support Tickets and maintain documentation repository, attempt to resolve, or adequately diagnose problems, and escalate tickets and requests to required teams, as appropriate. Will ensure problems are resolved remotely or assist with dispatching vendors.


Experience and Skills
Minimum Qualifications
  • High school diploma or equivalent
  • 1-2 years in an IT Help Desk environment and Ticketing Systems experience
  • Entry level customer service experience in a business-to-business environment
  • Strong organizational and communication skills
  • Prefer experience in the Windows OS, Mac OS, Office Suite, Adobe Create Suite
  • Ability to take initiative and work independently to establish and manage work priorities, activities and timelines to achieve results
  • Exhibits sound judgment and swift decision-making skills
  • Exhibit strong attention to detail
  • Ability to think creatively and come up with solutions
  • Strong work ethic, ability to learn quickly and adapt to change

Preferred Qualifications
  • A+ Certification
  • Previous real estate experience a plus
  • Self-Starter

Offerpad

Address

Chandler, AZ
85249 USA

Industry

Business

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