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ECommerce Customer Service Representative

Octane Seating, LLC Wheat Ridge, CO
  • Posted: over a month ago
  • $14 to $17 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, Dental

eCommerce Telephone Customer Service Representative

Our expanding eCommerce Theater Seat Company is quickly in need of a full time Extraordinary Customer Account Manager.

About the Position:

The Customer Account Manager will be responsible for managing individual cases that include a host of customer service issues. This position involves order processing and status updates, scheduling shipments and repairs, resolving customer concerns and questions, and interacting with customers over the telephone and through email. The ideal candidate for this position will be smart, energetic, and professional, with a strong background in customer service or account/case management.

Customer Service Skills and Requirements

· Minimum of 2-3 years of Customer Service or Account Management experience

· Excellent communication skills with strong conflict management and negotiation ability

· Detail oriented

· Self-directed proactive problem-solving ability with good judgment

· Flexible attitude with a strong constitution

· Ability to work efficiently in a fast-paced environment with minimal supervision

· Comfortable multi-tasking using both telephone and email to communicate with customers.

· Proven track record of customer satisfaction and excellent work record

· Fluent in speaking, reading, and writing English

Computer Skills Required

· Comfortable in a computerized office environment

· Strong ability to adapt to and learn new technologies

· Intermediate level of MS Excel, Word, and Outlook

· Ability to perform basic data entry functions

Helpful skills

· Familiarity with the furniture industry

· eCommerce background or experience

Please review the above qualifications and respond with cover letter, resume, and salary requirements.

Octane Seating, LLC

Why Work Here?

Fast-track growth and independent work environment. Excellent group dynamic and a strong appreciation for creative thinking.

Octane Seating is the premier brand of fine furniture in the home entertainment category. All of our products, as well as many more on the horizon, are examples of Octane's commitment to providing our customers with the best possible furniture buying experience. With a combination of a knowledgeable sales team, helpful customer service associates, and a great e-commerce and corporate department, it is easy to see why Octane has established itself as a leader in the industry.

Address

9500 West 49th Ave Ste C100
Wheat Ridge, CO
USA

Website

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