Help Desk and IT Manager

Job Title: Help Desk and IT Manager

Location: Chicago, IL

Hiring Manager Director of Systems and Service

We're building a world class team which will provide the highest quality of service to our business. Ocient is looking for a Help Desk and IT Manager, located in Chicago, who will be responsible for the daily operations and management of the IT service desk and the enterprise and internal user computing environment. This person will be working on a variety of workstations, hardware, software, and SaaS. This person will have strong interpersonal skills and a customer focused mind set.

Responsibilities:

• Manage day-to-day operations of the Help Desk ensuring all processes used by the Help Desk are thoroughly documented, audited, maintained, and followed in line with Ocient's goals and compliance requirements
• Manage End User Windows and macOS laptops, and enterprise software such as email, file sharing, and productivity tools
• Manage identity and access management via Okta and Azure AD
• Work with the Security Team to ensure a secure environment for enterprise users and applications.
• Oversee Ocient's multiple public cloud accounts
• Provide strong leadership and support to all team members, including assigning tasks, resolving conflicts, training and mentoring

Qualifications:

• Bachelor's Degree in an Information Technology discipline or related field of study (e.g., Computer Science, MIS)
• Minimum 5 years' relevant work experience with at least 2 years' experience leading or managing technical resources and/or an IT service desk in a mid to large sized organization
• Must be local to Chicago area
• Knowledge of basic computer hardware, software, and SaaS (software as a service) including but not limited to:
  
  • macOS
  • Windows
  • Microsoft 365
  • Cloud Services in AWS, Azure, GCP, etc.
  • Okta, Azure AD or other identity management
  • Jira or other issue tracking software
  • Mobile Device Management of laptops with Jamf, Intune or others

• Proven ability to be effectively efficient and produce results

• Proven strong communication and documentation skills

• Proven history of identifying and championing projects

• The ability to quickly learn new technology

• Strong vendor management experience (hardware, software, communications, services, etc.) including contract negotiation, purchasing and order management, and collaboration with finance resources

Ideal Qualifications:

• Experience in a startup environment

Equal Opportunity Employer

Ocient is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Ocient is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Ocient, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.