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iO UX Researcher/Designer - Innovation Ochsner (iO) - Jefferson Hwy

Ochsner New Orleans, LA
  • Posted: March 29, 2019
  • Full-Time

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health System and discover your future today! 

innovationOchsner (iO) is looking for a UX/CX Researcher/Designer to join its entrepreneurial, multi-disciplinary and mission-focused team that is shaping the future of healthcare.  iO is an innovation lab within Ochsner Health System, Louisiana's largest not-for-profit health system.  iO's mission is to reimagine and revolutionize the delivery and experience of healthcare and dramatically improve health outcomes using technology, data and new thinking, with a focus on digital health, advanced analytics and precision medicine.  Its work includes the O Bar, Digital Medicine, Optimal Hospital and Connected MOM, and has been recognized as models by the ONC, Harvard Medical School and Harvard Business School, and Apple, among others.

This position will focus on developing a deep understanding of our users, consumers and patients. In this role, you will create understanding and empathy around consumer and user motivations, behaviors and needs, both stated and unstated. You will do this for physicians, clinicians, product architects, engineers, programmers and other team members seeking to design and implement solutions to improve the user experience. You will do so by conducting primary research, exploring the behaviors and motivations of our consumers and other users through methods including field visits, ethnography, surveys, usability testing, and log file analysis, and then by delivering tangible and timely findings and prioritized recommendations to stakeholders. Your research will help us create useful, usable, and delightful new products, solutions and features for consumers and users, as well as continually innovating on our existing offerings.


Required - Anthropology, Human Factors, Psychology, Human-Computer Interaction/Computer Science, Social Science or other related fields, or equivalent practical experience

Work Experience

Required - 2 years conducting user experience research and/or market research including experience integrating user research into product design, experience with survey design and working with statistics, experimental design and large data sets, and integrating user research into product design.

Preferred - 4 years conducting user experience research and/or market research

Knowledge Skills and Abilities (KSAs)

  • Demonstrated understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
  • Ability to convey complex data in an accessible and meaningful way to diverse audiences.
  • Must be proficient with Windows-style applications, various software packages specific to the role.

Job Duties

  • Conduct independent research on multiple aspects of products, solutions and features.
  • Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
  • Understand and incorporate complex technical and business requirements into research.
  • Present research findings and make prioritized recommendations through written reports and presentations.
  • Other related duties as required. 

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following:  Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Are you ready to make a difference? Apply Today!

Ochsner Health System endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Service Center at 504-842-4748 (select option 1) or This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

EEO is the Law links in English or Spanish.  

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New Orleans, LA

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