Senior ERP Analyst

Now Hiring

Senior ERP Analyst

Kent, WA

*Must live in the greater Seattle area.

Founded in Seattle by Constantino Oberto in 1918, Oberto Snacks Inc’s future is brighter than ever. With its growing portfolio of brands, each with its own mission, purpose and army of passionate fans, Oberto continues to be one of the nation’s leading and most innovative meat snacks companies. Employing more than 500 food professionals, Oberto’s mission is to empower people to make better choices for a healthier and happier life. As a part of that mission, we strive to provide innovative, delicious, healthy, and convenient protein-packed snacks.

Oberto Snacks, Inc., known for our high quality, delicious meat snacks are currently hiring for a Senior ERP Analyst. This person is responsible for overseeing implementation and modifications of an enterprise-wide system incorporating all facets of the company's business, eliminating multiple data entry points, accurately processing & tracking activities, and providing meaningful analytics and metrics to measure productivity and performance. This role plays an integral role in training personnel, as well as managing related systems and projects.

SCHEDULE: Day shift position 8:00am – 5:00pm schedule is flexible

Wage: $95,000.00 - $120,000.00 annually, subject to all required taxes and withholdings.

PRIMARY RESPONSIBILITIES:

• ERP application analysis and configuration
  1. Business process management
     • Understand business processes across functional teams.
     • Understand QAD standard business processes and configurations and align Oberto business process requirements to standard application processes to minimize customizations.
     • Maintain business process flows and update as needed.
     • Pro-actively identify areas of improvement and functional gaps in existing systems
     • Facilitate the creation and testing of future state business processes.
     • Work cross-functionally to help create and understand business processes and requirements to meet future growth demands.
  2. Project management
     • Initiate improvement projects and see them through to benefits realization, measured against requirements and goals.
     • Plan, review and manage configuration changes and customization requests.
     • Define full ERP project lifecycle methodology, leveraging best-practices from QAD and other sources.
     • Develop, maintain, and enhance integrations with other applications/systems.
     • Support requests for enhancements/changes to increase business processes/efficiencies.
     • Develop and manage reports, dashboards, scripts, KPIs, and custom workflows.
  3. End-user training and documentation
     • Develop training material on business processes and configurations to help make end users effective.
     • Effectively communicate and present QAD best practices to stakeholders.
     • Manage 3rd party resources to properly train users at all locations to ensure successful adoption of ERP-based business process
• ERP application administration
  1. Application knowledge
     • Stay up to date and partner with ERP solution providers by attending user conferences and taking part in online forums.
     • Possess a solid understanding of business maps, configurations, data imports/exports, reporting, and application administration.
  2. Application operation
     • Lead strategy for ERP disaster recovery planning and testing.
     • Plan and coordinate patching and upgrades through existing change control and documentation processes.
     • Manage ERP help desk and training to support internal and remote users.
     • Maintain user profiles, role hierarchy, sharing rules and security.
     • Identify, evaluate, and recommend other key technologies required to support and improve the business process centered on the ERP platform.
     • Maintain system metrics to track trends in usage.
     • Perform regular data audits and resolve identified issues.
     • Maintain Program Change logs and support the IT Change Control policy.
• Incident management and resolution
  1. Performs first-and-second level troubleshooting on problems associated with enterprise infrastructure (servers, storage, networking, and physical equipment).
  2. Answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment.
  3. Redirects and escalates enterprise infrastructure problems to third parties (vendors, contractors, and others) as necessary when additional assistance is required.
  4. Fields incoming help requests as needed from end users via both telephone and e-mail in a courteous manner.
• Problem management and addressing root causes
  1. Documents problems, resolution, and new solutions for future reference using service management tools and resources.
  2. Develops knowledge base of problems encountered, root cause of problems, and solution steps.
  3. Identifies the root cause of recurring incidents and determine how to address root cause to prevent future incidents from occurring.
  4. Develop and implement policies, procedures, and guidelines to ensure data integrity.
• Vendor management
  1. Define vendor management support requirements for Oberto ERP solution, identify selected vendors to provide support, and establish support relationship.
• IT management
  1. Participate in IT planning, forecasting, and budget activities.
  2. Use basic project management techniques to manage ERP projects and activities.
  3. Communicate ERP plans, needs, and activities effectively across the organization, including to senior management.
• Performs other related duties as assigned.

EDUCATION:

• Bachelor’s degree in business computer science or MIS Business preferred or equivalent work experience.
• QAD Certified Professional preferred.
• APICS Certified Supply Chain Professional (CSCP) preferred.

EXPERIENCE:

• 5-10 years’ work experience administering ERP and other business systems in a Manufacturing environment.
• Minimum of 3 years supporting QAD Standard/Enterprise Edition ERP experience required.
• Working knowledge of Linux with experience with Cron Jobs and monitoring performance.
• System implementation experience in project leadership role.
• System integration experience utilizing Qxtend preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Expert knowledge of software development best practices and methodologies
• Strong knowledge in various business processes such as market to order, order to cash, procure to pay, forecast to delivery, plant to inventory (sales, order processing, manufacturing, inventory management, accounting, and finance)
• Excellent knowledge/experience with MS Office Suite.
• Excellent root-cause and technical analysis, troubleshooting and problem-solving skills.
• Strong project management skills.
• Strong written and oral interpersonal communication skills.
• Strong customer service focus, delivering value to the business.
• Ability to communicate effectively with non-technical teammates and cross-functional teams.
• Highly motivated and self-directed.
• Takes ownership of responsibilities.
• Ability to prioritize and handle numerous tasks and communicate status in a timely manner.
• Flexible and adaptable in regard to learning and understanding new technologies.
• Ability to conduct research into software related issues and products.
• Keen attention to detail.
• Must have initiative, be a self-starter and able to work in a demanding, high stress environment balancing multiple priorities and deadlines.
• Able to work cooperatively with others as well as independently.
• Able to speak, read and write in English.
• Flexibility, adjusting to changing business conditions and needs.
• Ability to conduct research into software-related issues and products.
• Strong presentation skills, including both speaking and writing.
• See the “big picture” of business needs and how that relates to system structure and operation.
• Good interpersonal, verbal, and written communication skills.
• Good multi-tasking, coordination, organization, and time management skills.
• Task and detail oriented, establishing and meeting deadlines.
• Strong experience with documenting processes and assumptions.
• Ability to gather requirements from stakeholders and translate into well-defined requirements.
• Ability to document and analyze business processes.
• Ability to develop strategies, action plans and metrics to monitor results.
• Technical experience with Linux, Progress, HTML, XML, developer tools preferred.
• Strong analytical, critical thinking and problem solving.
• Experience and familiarity supporting SaaS products a plus.
• Clear communication of technical concepts.
• Ability to work on several projects concurrently and adaptability to changing requirements.
• General understanding of accounting principles.

ABOUT OBERTO: We offer a creative environment filled with other talented people. We are committed to rewarding our teammates for their hard work, enthusiasm, and professional excellence. Company perks include:

• Annual performance incentive.
• 401K Plan with company match up to 3% of your base salary, plus $0.50 for every $1 on the next 2% for a maximum match of 4%.
• Employee Stock Ownership Plan Oberto will match contributions up to 15% up to a maximum of $225 per year.
• Flexible Personal Time Off Plan – No accrual or limit to the amount of paid time off that can be taken in a calendar year.
• Excellent benefits including medical, dental, vision, prescription coverage, short term and long-term disability and life insurance.
• 9 paid company holidays’
• Oberto Product Discounts
• Educational Assistance
• Club Store Memberships
• Company Gym

TO APPLY: Oberto Snacks is committed to a diverse and inclusive workplace. Oberto Snacks is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veterans’ status, disability, age, or other legally protected status. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at (253) 437-6100.