Skip to Main Content

Resident and Community Services Coordinator I/II

Oakland Housing Authority
Oakland, CA
Expired: May 19, 2023 Applications are no longer accepted.
  • $76,424 Yearly
  • Full-Time


(Project Position)

SALARY: $2,939.37 - $4,163.45 Biweekly/ $76,423.62- $ 108,249.91 Annually

(Appointment is generally made at one of the first three steps, depending on qualifications)

Closing Date/Time: June 1st, 2023, 8:59pm PST


Under the general supervision of the Director, provides direct case management, as well as referrals to partner agencies; supports families and individuals served by the Oakland Housing Authority's Public Housing, Section 8, and Local Housing/Sponsor Based Housing Assistance programs. The Department of Family and Community Partnerships is seeking to hire incumbents in a project role.

  • Provide case management services to families and individuals in the areas of: employment and career development; financial literacy, asset building and Family Self Sufficiency; leadership development and civic engagement; K-12 and college resources; health and wellness initiatives; youth programs and services for the elderly.
  • Provide client referrals to service providers and conduct regular follow up.
  • Manage and coordinate specific Department programs and activities, including but not limited to: employment and career development, financial literacy and asset development, leadership development, youth and education programming, and site-based programs.
  • Manage outreach and recruitment activities through door-to-door contact, telephone calls and community meetings.
  • Develop marketing, outreach and educational materials.
  • Record and track program activities and outcomes using case management software and other systems.
  • Collaborate with other Authority staff on cross agency projects.
  • Evaluate and develop reports and presentation materials on program activities and outcomes.
  • Attend and facilitate trainings, workshops and conference presentations.
  • Organize departmental, agency-wide and community events.
  • Train and coordinate the work of volunteers and interns.
  • Conduct program related research.
  • Draft funding proposals.


Execute special projects. Perform other related duties as assigned.



Range 34 - A bachelor's degree from an accredited college or university with a major in sociology, psychology, social work or a related field and one (1) year of applicable experience working with low-income families.

Range 39 - A bachelor's degree from an accredited college or university with a major in sociology, psychology, social work or a related field and three (3) years of applicable experience working with low-income families.


Range 44 - A bachelor's degree from an accredited college or university with a major in sociology, psychology, social work, or a related field, and two (2) years performing the duties of a Resident and Community Services Coordinator I at the Authority.


A bachelor's degree from an accredited college or university with a major in sociology, psychology, social work, or a related field, five (5) years of experience providing services to low-income families and two (2) years' experience supervising staff.

An equivalent combination of education, training and experience may be considered.

Must possess and maintain a valid California driver's license and an insurable driving record.

Must be willing and available to work evenings and weekends as required.


KNOWLEDGE OF: standard case management practices, assessment strategies and effective referral procedures; social services and community resources available to low-income people; effective strategies that support employment and career development, asset development, financial literacy and K-12 educational success ; community-based programs and services for youth, adults and the elderly; standard policies and procedures to maintain the confidentiality and security of client files and personal information; computer software programs, including Microsoft Office and data base management software.

ABILITY TO: communicate effectively (oral, written and graphic) with diverse populations, including low-income households and individuals, community leaders, service providers, the business community and public officials; plan, develop, implement and monitor programs and activities; develop and maintain positive and results driven relationships with program participants and partner agencies; collect and evaluate information on individual and community needs using variety of survey and assessment tools; execute effective outreach techniques including include door-to-door, telephone contact, public speaking, and the distribution of written materials; prepare professional reports and business correspondence; effectively train and coordinate the work of interns and volunteers; manage complex projects and coordinate multiple tasks; understand and follow applicable government regulations, policies and procedures.


Please complete an employment Application online at


Thank you for your interest in employment at the Oakland Housing Authority.

To apply for this position, applicants must complete and submit an online application at by the date indicated; a current, detailed resume may be attached but will not be accepted in lieu of a completed employment application.

All applications and resumes will be carefully screened. Those applicants whose education and experience most closely match the requirements of the position will be invited to compete in the examination process. Candidates who compete successfully in this examination will have their names placed on a List of Qualifiers. An appointment will be made from the List. For some positions, an experience/training rating and/or written evaluation of candidates will be used in lieu of the oral examination. The names of the highest-ranking candidates will be placed on the List of Qualifiers, and the final selection will be made from this List. College degrees or units required for the position will be verified prior to final appointment. If this information cannot be verified for a candidate, the candidate's name will not be placed on the List of Qualifiers. All appointments are subject to the approval of the Executive Director.

All prospective employees must pass a physical examination and drug screening by an Authority-designated physician. A pre-employment criminal history background check will also be conducted for all positions. For positions requiring use of an Authority vehicle, candidates' driving records will be checked prior to appointment. To be eligible for appointment, each candidate must possess a valid California Class C driver's license and a driving record acceptable to the Authority's insurer. All prospective employees must also provide proof of American citizenship, or legal resident status and the legal right to work in the United States.

Prior to becoming permanent, new employees must successfully pass a probationary period.


Employees of the Authority enjoy a competitive fringe benefit program.

SICK LEAVE is accrued at the rate of one day per month.

VACATION LEAVE for new employees is accrued at the rate of 10 days each year. There are also fourteen (14) paid holidays each year.

RETIREMENT - The Authority is a member of the Public Employees' Retirement System (PERS). The Authority also participates in Social Security.


GROUP LIFE INSURANCE is fully paid by the Authority.

Management, supervisory, professional and confidential employees are also entitled to a management benefit package allowance and five days of administrative leave per year.

The Oakland Housing Authority does not discriminate on the basis of race, color, national origin, gender, sexual orientation, religion, age, veteran's status or disability in the employment or the provision of services.

In compliance with the federal, state and local disability laws, the Oakland Housing Authority will provide equal employment opportunities to all qualified individuals, without regard to disability. The Authority is committed to making reasonable efforts in the examination process to accommodate applicants with disabilities. Individuals requesting reasonable accommodation in the examination process must do so no later than five (5) working days after the point of invitation by the Authority to an examination, otherwise it may not be possible to arrange accommodation for this selection process. The Human Resources Department will make reasonable efforts in the examination process to accommodate disabled applicants. Applicants with special needs, please call (510) 874-1575 (voice); (510) 832-7331 (TDD).


Oakland Housing Authority

Oakland, CA
94666 USA


Personal Care

Get fresh Resident and Community Services Coordinator I/II jobs daily straight to your inbox!

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.