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Desktop Support Tech II

OakTree IT North Slope Borough ,AK
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Desktop Support Tech II  - Estimated 6 Month Contract

Description

  • Provides resolution to all desktop support requests.
  • Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
  • Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
  • Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
  • Works independently to troubleshoot all support requests and follow escalation policies.
  • Participates in testing, documentation and implementation of assigned projects.
  • Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
  • Typically requires 3-5 years of experience. Intermediate level.
  • Provides technical/functional and/or administrative support. General working knowledge of specific systems, terminology and procedures used within the department. Performs routine tasks.
  • Able to solve problems and make basic decisions

Preferred Qualifications

  • Bachelor's degree in MIS or Computer Science.
  • Knowledge of a broad range of technologies including: WAN/LAN, COE Desktop, Core Business Applications and Desktop Products.
  • Ability to give presentations to small or medium size groups.
  • Completion of North Slope Unescorted Training course http://nstc.apicc.org/.
  • Excellent verbal and written communication skills with direct customer interaction.
  • Ability to work well with local and global teams.
  • Willingness to continually learn.
  • Ability to champion change.
Company Description
Excellent Staffing Agency that find top talent and connects them with amazing companies.

OakTree IT

Why Work Here?

Amazing company with great benefits and awesome opportunity to grow!

Excellent Staffing Agency that find top talent and connects them with amazing companies.

Address

North Slope Borough, AK
USA

Website