Clinical Call Center Pharmacy Technician

Company: Oak Street Health Title: Clinical Call Center Pharmacy Technician Location: Remote Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation.

With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be. For more information, visit www.oakstreethealth.com. Role Description: The Pharmacy Technician will act as a liaison between the patient, provider and pharmacist. This role must be carried out delicately by someone who has incredible customer service skills and excellent phone etiquette. Exercising empathy with our patients is of utmost importance while speaking to them over the phone. Core Responsibilities: * The Pharmacy Technician is responsible for fielding inbound calls for patient's refill requests.

This includes the investigation of the status of the refill and, as indicated, fulfillment of medication renewal requests per a standing order. * The Pharmacy Technician will coordinate with care teams if they identify barriers preventing patients from receiving their refills. * Utilizes EMR to send requests and updates to the patient's care team as needed. * At the request of a patient, the pharmacy technician may occasionally make outbound calls to pharmacies on behalf of the patient. * Other duties as assigned. What are we looking for? We're looking for motivated, experienced candidates with: * Minimum 1 year retail pharmacy experience required * Certified Pharmacy Technician (CPhT) certification required * High school diploma required * Bilingual Spanish preferred (medical Spanish is a plus) * Previous experience managing a team preferred * Strong working knowledge of MS Office and Google documents/spreadsheets. * US work authorization What does being "Oaky" look like? * Radiating positive energy * Assuming good intentions * Creating an unmatched patient experience * Driving clinical excellence * Taking ownership and delivering results * Being scrappy Why Oak Street? Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as: * Collaborative and energetic culture * Fast-paced and innovative environment * Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.