OUTDOORx, Inc. is currently seeking candidates for a customer service representative that will help drive new business initiatives in a fast-paced startup environment in the Outdoor, Health and Wellness space.
Customer Experience Representative Qualifications / Skills:
Strong entrepreneurial spirit and adaptable start-up mentality with a “can do” positive attitude.
Love for the Outdoors (Camping, Hunting, Fishing, Hiking, Climbing, Yoga, and/or Outdoor Fitness).
Passionate about health and physical wellness.
Genuine excitement in helping customers and solving problems.
3+ years of proven customer support experience or experience as a Customer Service Representative.
Knowledge of experience working with Direct-to-Consumer e-commerce brands a plus.
Experience in consumer goods including food, beverage or sporting goods, health, wellness, fitness or apparel preferred.
Strong phone contact handling skills and active listening.
Experience with social media channels, including Facebook and Instagram, interacting with customers.
Must be computer proficient, including the ability to use Microsoft Word, Excel, Outlook/Email, PowerPoint and Google G-suite.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication, writing and conversational skills.
Ability to multi-task, prioritize, and manage time effectively
Availability to work full-time (40 hours per week) efficiently from a home office and willingness to travel locally (Pittsburgh, PA area) up to 4 times per month.
Able to occasionally lift up to 30lbs
Customer Experience Representative Job Responsibilities:
Identify and solve new and existing customer’s needs.
Educate customers on product line features and benefits.
Problem-solve any and all potential issues related to customer queries or concerns around order logistics, shipping or billing.
Process customer and warehouse orders.
Manage high-volume incoming calls, emails, social media inquires, customer chats/texts.
Build sustainable relationships and trust with customers through open and interactive communication.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers through excitement and a sense of ownership of the brand.
Support operations team on all third-party logistics.
Support sales and marketing team on administrative duties as required.
Why Work Here?
Startup environment, lots of room for growth, flexible work location (work from home with limited local travel)