Network Analyst

Position Details

Req ID:

req8848

Position Title:

Network Analyst

Position Type:

Staff Full-Time

OSU Campus:

Infrastructure Services

Department:

Infrastructure Services

Location Address:

900 N. Portland Ave
Oklahoma City, Oklahoma, 73107
United States

Hiring Supervisor and Contact Info:

Hiring Range:
(Contingent upon available funding):

19.08 - 19.08, Hourly

Work Schedule:

varies: occasionally includes some evenings and weekends.

Job Summary:

Job Function:
Will perform the following skilledlevel duties:

• Manage ITinfrastructure projects and deliverables
• Enterprise-class hardwareand software installation to support infrastructure, database, and businessapplications
• Performs system backupand restores
• Helps with usertechnical support and training.
• Analyticalproblem solving
• Documentationand diagrams
• Serves as 4th level support for other technical staff
• Preparinglabs each semester with hardware and software
• Infrastructuresupport and incident resolution
• Monitoringand service level reporting

Essential Job Functions:

1. Provides technical support forthe campus Local Area, Wireless and Wide Area Network
2. Performs backup and restoration of databases
3. Installs,maintains, and monitors enterprise-class network components, desktop hardwareand software to include: switches, routers, bridges, servers, networkedstorage, cables and interface cards
4. Cat6 wiring, installation and management
5. Adds, deletes, and maintainsuser ids, user passwords, user and file attributes and overall security
6. Maintains active directory andgroup policy
7. Manages computer labs includingsoftware and hardware maintenance
8. Provides user hardware andsoftware training
9. Analyzes need for automation ofrepetitive tasks
10. Coordinates with outsideentities to resolve complex problems
11. Stays informed of emergingtechnologies that could benefit the University
12. Attends training andprofessional development as required.
13. Attends and participates in staff meetings; serves on teams and committees as assigned.
14. Complies with all State and University policies.
15. Completes all mandatory training plus two professional development per year.
16. Performs other duties as assigned.

Special Instructions to Applicants

Resume and cover letter are required for full consideration.Official transcripts will be required upon hire.

Education & Experience

Position Qualifications:

Minimum Qualifications:

Education:

Associate's Degree in technology related discipline, or equivalent work experience, or certification(s) from software/hardware manufacturers

Work Experience:
Must have 2 or more yearsexperience in the following areas:

• Installation and maintenance of complex infrastructure software and hardware

• Providing user support for office automation applications, such as word processing, spreadsheets, databases, electronic mail, web browsers and other productivity software

• Collaborating with other IS personnel to resolve system and network issues.

Knowledge, Skills, and Abilities:
Must have skills in these areas:

• Accountability of equipment/inventory

• Communicating, cooperating and resolving infrastructure, database, and application issues with other IS personnel

• Provide status reports of problems/projects as appropriate

• Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.

• Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads and public/student contact.
• Ability to work independently and alsocollaborate within a team environment while effectively managing multiplepriorities and deadlines
• Passion for assistingcustomers and representing the OSU brand with positivity and professionalism
• Evidences a history of demonstrating ethicaland professional behavior

Preferred Qualifications:

Certificationsfrom software or hardware manufacturers currently used by OSU-OKC.

Experience with the following technologies:

• Windows server including DNS, account, security and group policy administration.

• Microsoft SCCM

• Microsoft SQL Server

• Automated PC and/or application deployment and management utilizing SCCM, Group Policy Objects, and MSI packaging software

• Active Directory management

• iSCSI network storage

• Cisco networking and telephony

Working Conditions:

• Work is normally performed in a typical interior office workenvironment.
  
• Most work done during the day but must be flexible and ableto work nights and weekends when needed.

Physical Requirements:

• Requires lifting up to 50 lbs., proper handling of computer and network components. (If an object weighs more than 45 pounds, OSU-Oklahoma City requires this to be a two-person lift.)
• Requires climbing ladders and working in various networking areas, including tight spaces that may be dusty with variable hot or cold temperatures
• Requires proper handling of computer and network components, use of both hands in repetitive actions with dexterity

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

#ZR

OklahomaState University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, and students. To support this environment and comply with applicable laws and regulations,OSU conducts pre-employment background checks onfinal candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.