CUSTOMER SERVICE ASSOCIATE
PALO ALTO, CA
The Customer Service Associate will interact with faculty, staff, students, vendors, and visitors on a daily basis, providing customer service regarding all transportation products and services.
Answers the department’s general telephone line and provides information to customers regarding parking and alternative transportation options. Takes messages from voicemail and returns calls on routine issues and requests.
Sells parking permits, carpool permits, transit passes, and other products offered by Parking & Transportation over the counter. Processes applications for permit sales received by mail or fax.
Reconciles cash drawer and daily sales log, balancing cash, checks, credit cards, etc., for the daily sales for all the transportation products. Resolve discrepancies, working with the analyst and the supervisor.
Processes bike registrations for students and the Stanford community entering data into database.
Processes on-line web orders for permits, Clean Air Cash, transit ordered by faculty, staff and students.
Enters data into database for ridesharing, GRH and Emergency Ride alternative programs.
Provides transportation information to campus department, visitors and lectures, including Marguerite and public transit information and schedules.
Maintains lobby and work area.
Attends meetings that may include offering ideas and suggestions to improve programs and customer service.
Performs other general duties relevant to job and department needs as determined by supervisor.
Requires at least 2-3 years customer service experience. Combination of education and experience that demonstrates the skills necessary to provide friendly customer service and act in a professional manner at all times.
Commitment to good customer service practices
Strong communication skills, both verbal and written.
Must be willing to learn policies and procedures and use information to make decisions on routine basis.
Strong administrative and organizational skills; detail-oriented.
Ability to work independently with minimal supervision and as part of a team.
Proven ability to function effectively and multi-task in a fast-paced, high-pressure environment, with frequent interruptions.
Ability and willingness to perform detailed repetitive work accurately and expeditiously.
Be able to make decisions on routine issues, priorities, and work activities within the immediate work area using common sense and facts to make sound decisions.
Occasional work schedule adjustments and ability/willingness to work overtime during peak periods.
Excellent interpersonal skills required for effective interaction with a wide array of alumni, staff, volunteers, faculty and students.
Requirements:Shift will vary weekly as 7:15AM-3:15PM or 8:45AM-4:45PM. Candidate must be okay working either.
Must be reliable and customer service focused with excellent phone etiquette. Candidates will call center experience would be a good fit.
Must have good typing/computer skills.
Since candidates will be following up with customers via email, they must have good writing skills.
For immediate consideration, please apply!