CALL CENTER REPRESENTATIVE lll
TOP CREDIT UNION
CONTRACT TO HIRE
OPTION 1 STAFFING is currently recruiting for a Call Center Representative for one of our top clients. This is a temp to hire position and excellent opportunity to work for a very reputable bank.
This position handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution. Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services. Recognizes and offers members product or service options to best fit the member's needs. Resolves or escalates complaints through appropriate channels. Processes member requests including funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc. Performs other duties and assignments including administrative, special projects and supports general Call Center functions.
EXPERIENCE/MINIMUM EDUCATION REQUIREMENTS:
Normally requires an Associate’s Degree in Business Administration or related field; or the equivalent level of experience in the functional area plus 2 years’ experience in a financial institution. Call Center or strong customer/member telephone service experience is required.
Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions. Must have excellent written and verbal communication skills. Attention to detail with high rate of accuracy is required. Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment. Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently.
Provide excellent service to members and support department to help achieve department goals.
Great Salary, Benefits and Perks.
For immediate consideration, please apply.