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CALL CENTER REP ~ WORK FOR TOP CREDIT UNION W/ EXC REPUTATION

OPTION 1 STAFFING SERVICES, INC. AN AWARD WINNING AGENCY Morgan Hill, CA
  • Expired: over a month ago. Applications are no longer accepted.

CALL CENTER REPRESENTATIVE lll

TOP CREDIT UNION

CONTRACT TO HIRE

OPTION 1 STAFFING is currently recruiting for a Call Center Representative for one of our top clients. This is a temp to hire position and excellent opportunity to work for a very reputable bank.

JOB SCOPE/DUTIES:

This position handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution. Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services. Recognizes and offers members product or service options to best fit the member's needs. Resolves or escalates complaints through appropriate channels. Processes member requests including funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc. Performs other duties and assignments including administrative, special projects and supports general Call Center functions.

EXPERIENCE/MINIMUM EDUCATION REQUIREMENTS:

Normally requires an Associate’s Degree in Business Administration or related field; or the equivalent level of experience in the functional area plus 2 years’ experience in a financial institution. Call Center or strong customer/member telephone service experience is required.

SPECIAL REQUIREMENTS:

Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions. Must have excellent written and verbal communication skills. Attention to detail with high rate of accuracy is required. Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment. Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently.

EXPECTATIONS:

Provide excellent service to members and support department to help achieve department goals.

Great Salary, Benefits and Perks.

For immediate consideration, please apply.

OPTION 1 STAFFING SERVICES, INC. AN AWARD WINNING AGENCY

Why Work Here?

Professional environment with a stellar team!

Founded by industry professionals, Option 1 Staffing is an Award Winning Staffing Agency located in the San Francisco Bay Area. With a reputation as one of the most trusted Staffing Agencies in the Bay Area, Option 1 delivers coordinated staffing solutions with unparalleled service. The company is characterized by clients for the integrity of its work and the quality of its candidates, and among job seekers for its personalized approach to placement. Since 1991 Option 1 Staffing serves Bay Area employers in need of Temporary/Contract to Hire, Direct Hire employees; in the areas of Administrative, Technical, Accounting and Finance, and Healthcare; to emerging growth companies and the Fortune 500 across market sectors. Best of Staffing Award Winner Check out our jobs @ www.option1staffing.com

Address

Morgan Hill, CA
USA

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