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BUSINESS ANALYST-LIAISON for PROJECT

OPTION 1 STAFFING SERVICES, INC. AN AWARD WINNING AGENCY Newark, CA
  • Expired: over a month ago. Applications are no longer accepted.

BUSINESS ANALYST-LIAISON for PROJECT

NEWARK, CA

1 YEAR CONTRACT

WORK FOR THE BEST!! We are actively interviewing now! Apply now!

EXCELLENT SALARY, COMPANY AND TEAM!! APPLY NOW!

OPTION 1 TECHNICAL is currently recruiting for a Business Analyst with Project Management experience. Someone who will be the liaison between IT and Business. Work for a great team and one our top clients who is well known and one of the largest employers in the Bay Area. The successful candidate will address the implementation, support, and maintenance of applications used by the large Call Center of our client. You will enable the users to fully maximize systems capabilities to meet the institutional goals of quality, cost containment and operational efficiency. You are responsible for overseeing assigned systems and functions supporting the contact call center’s telephony applications. The position has an in-depth understanding of the integration among various telephony and clinical applications.


DUTIES:

  • Provide tier-2 support of application incidents reported through the help desk

  • Manage delivery by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for a variety of application including but not limited to Avaya, CISCO, Live chat and Televox etc.

  • Proficient in creating/modifying business requirements to support new projects

  • Perform daily monitoring of applications in production use

  • Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk

  • Lead the implementation of low to medium complexity tools and workflows

  • Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases

  • Lead any testing that is required as part of new implementations, enhancements or upgrades

  • Implement changes using documented procedures that are compliant with department's policies and procedures

  • Participate in team and cross-team meetings and maintain appropriate meeting records

  • Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required

  • Take ownership of low complexity issues and act as a liaison between customer and other support staff to facilitate resolution

  • Work with and mentor junior staff members to document workflows

  • Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department application.

Certifications

CISCO Telephony certifications is a plus

Certified Business Analyst or Project Management Certification is a plus

For immediate consideration, please apply!

OPTION 1 STAFFING SERVICES, INC. AN AWARD WINNING AGENCY

Why Work Here?

You will be working with an exceptional group of people in a dynamic and friendly work environment.

Founded by industry professionals, Option 1 Staffing is an Award Winning Staffing Agency located in the San Francisco Bay Area. With a reputation as one of the most trusted Staffing Agencies in the Bay Area, Option 1 delivers coordinated staffing solutions with unparalleled service. The company is characterized by clients for the integrity of its work and the quality of its candidates, and among job seekers for its personalized approach to placement. Since 1991 Option 1 Staffing serves Bay Area employers in need of Temporary/Contract to Hire, Direct Hire employees; in the areas of Administrative, Technical, Accounting and Finance, and Healthcare; to emerging growth companies and the Fortune 500 across market sectors. Best of Staffing Award Winner Check out our jobs @ www.option1staffing.com

Address

Newark, CA
USA

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