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Sales Operations Contracts Analyst

ON24 San Francisco, CA
  • Posted: August 27, 2019
  • Full-Time
Description

JOB SUMMARY

This critical position is responsible for providing support to the Sales organization, allowing for increased sales productivity. Success in this hands-on position will require assisting Sales in the creation, submission, and administration of customer contracts within Salesforce.com, and reporting contract metrics and statistics.

This position will work closely with people at all levels in the sales, operations, and CFO organizations.

JOB RELATIONSHIPS

Reports to: Sr. Director, Global Deal Desk
Organizational Unit: Worldwide Sales

JOB RESPONSIBILITIES

Contracts:
Contract Amendment Creation
Convert custom SOW's (Statement of Work) into contract records in Salesforce.com
Review and Book Contracts in SFDC in accordance with ON24 Contract Booking Policy
Administer / Manage the Pending Closed Won Opportunity Queue
Reconcile Closed Won Opportunity values with Contract Booking Values
Understand the Contract, Service Delivery, and Billing Workflow
Liaise with Finance, Delivery, and Sales to Manage and Correct Contract Billing Issues

Reporting:
Contract metrics and statistics
Assist Sales Reps with refining and systematizing on-going customer facing reporting
Ad-hoc reports as required

Sales Support:
Cross Train and Act as a substitute for other Sales Operations team members as needed
Actively monitor the Sales Ops Email Alias, and respond to incoming requests
New hire contracts training

ESSENTIAL REQUIREMENTS

Bachelor's degree
Salesforce.com experience highly-preferred
Very organized and possess good follow-throughs
Demonstrated experience as someone that can work with a diverse group of people in all functional areas of a company, particularly Sales, to ensure personal job success
Ability to work successfully in a fast-paced, high-growth environment
On Time Work Ethic
Deadline driven
Hands-on

ESSENTIAL SKILLS

Excellent communication skills (verbal and written)
Strong attention to detail, but possess the ability to see the big picture
Excellent project management and time management skills

ON24

Address

San Francisco, CA
USA

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