Skip to Main Content

System Engineer - Tier II

OMNI Strategic Technologies
Wheeling, WV
  • Posted: over a month ago
  • Full-Time
Job Description

Tier II - III System Engineer

At OMNI Strategic Technologies we integrate technology with business to grow revenue, save time, and improve the bottom line. Because we value and care for one another, we foster a culture to pursue career ambitions yet understand that we achieve more together than we can as individuals. We attract accomplished professionals to provide superior client care and outstanding business results. Together, we create our future.

Job Description Summary: The Tier II - III System Engineer is responsible for the design and implementation of systems, including customer-facing, on-premise networks as well as hosted/cloud environments. The Engineer also provides technical assistance to team members with system and network requests.

Ideal Candidate Skills and Behaviors:

  • Excellent interpersonal and organizational skills, including the ability to deal with clients and colleagues of all backgrounds in a fast-paced, high-performance work environment.
  • Results-driven, detail-oriented, and possesses an overwhelming desire to succeed.
  • The successful candidate will be a creative customer-focused individual excelling in business development. This can be an office-based or remote position.
  • Desire to continually learn innovative technologies and develop greater skill sets.
  • Ability to work independently and meet deadlines.
  • Excellent written and oral communication skills.

Specific skill set desired:

  • Windows Server 2012 R2, 2016, 2019, 2022 experiences including configuration and implementation of Hyper-V Virtualization, Group Policy, Active Directory, DNS, DHCP, File/Print Sharing, and Roaming Profiles.
  • Intimate knowledge of the Microsoft 365 Administrative Portal including Azure, Azure AD, Cloud Applications, Exchange, Intune, Security, and Multi-Factor Authentication.
  • Experience with Microsoft 365 Teams, Teams Voice, SharePoint, and OneDrive deployments.
  • Experience with PowerShell functions and interfacing with Microsoft Online.
  • Proficiency in troubleshooting network, desktop, mobile, and server issues.

Core Responsibilities:

  • Design, implement, and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Design, implement, and support hosted and cloud solutions for customers using appropriate technologies that meet their requirements.
  • Design, implement, and support disaster recovery solutions.
  • Provide IT support related to issues with internal systems and network infrastructure.
  • Provide support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Provide support services for virtualization technologies: VMware, Citrix, and Microsoft.
  • Provide remote access solution support: VPN, Terminal Services, and Citrix.
  • Document maintenance for all computer systems and network infrastructure.
  • Conduct technical support in accordance with documented standard procedures.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Follow all check lists for installation of hardware and software. Contribute to new checklists where applicable.
  • Diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
  • Maintain close contact and open communication with clients until an issue has been resolved.
  • Inform team members and managers of critical issues and information which will enhance client satisfaction and team performance.
  • Provide manager with regular updates on problems encountered and identify possible longer-term solutions or improvements to reduce future problems.

Requirements:

  • At least 5 - 10 years of professional experience in a technology support and engineering role.
  • Associate’s or bachelor’s degree in computer science, information systems, management information sciences, or related technical field or equivalent by way of experience.
  • Excellent interpersonal and organizational skills, including the ability to deal with clients and colleagues of all backgrounds in a fast-paced, high-performance work environment.
  • Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
  • Demonstrated history of job stability – We invest in our employees. We are looking for candidates who want a career, not a short-term gig.
  • Possession of multiple certifications from commonly recognized vendors such as Microsoft, Sophos, Cisco, Barracuda, etc.
  • General knowledge of IT systems including servers, desktops, scripting, routers, switches, and firewalls.
  • Strong troubleshooting skills and the ability to evaluate and manage changes, understanding their impact to systems, business, and users.
  • Demonstrated success with providing support and problem resolution with unfamiliar systems, software, and hardware.
  • Desire to continually learn innovative technologies and develop greater skill sets.
  • Ability to work independently and meet deadlines.
  • Excellent written and oral communication skills.
  • Ability to communicate technical information and ideas in user-friendly language to clients.
  • Ability to work from your desk and in the office/workshop.

Familiarity of Products Preferred:

  • Anti-Virus and malware protection solutions 
  • Microsoft Office 365 
  • Windows Server 2012/2016/2019 and Windows 11
  • Backup Solutions
  • Cloud computing infrastructure 
  • ConnectWise Manage, Automate, and Control 

No phone calls please

If you are not willing to live within commuting distance to Wheeling or Charleston WV, please do not apply

Equal Opportunity Employer

OMNI Strategic Technologies

Address

Wheeling, WV
26003 USA

Industry

Technology

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.