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Customer Service Representative

OLSA Resources Philadelphia, PA
  • Expired: 27 days ago. Applications are no longer accepted.

The World’s leading Healthcare Insurance Company is looking for Call Center Customer Service Representatives to join their team!

Job Description:
As a Healthcare Customer Service Representative, you will handle benefit, eligibility, and claims inquiries via telephone, internet or written correspondence. Fundamental responsibilities of this role include, but are not limited to:
• Answer questions and resolve issues based on phone calls/letters from members, providers, and plan sponsors
• Triage work to appropriate staff/business areas as needed
• Document interactions with members, providers or etc. to track contact reasons and trending
• Ability to adhere to corporate policies/procedures; remain current on industry data
• Perform a thorough review of claims history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
• Use applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received
• Deliver world class service at all times to both internal and external customers.

• Customer Service experience a must
• Call Center experience
• Billing experience - plus
• Claims experience - plus
• Telephone Etiquette a must
• Regular, reliable attendance is a must

• High School Graduate or Equivalent

Details pertaining to the Full-Time CSR Class: (40 hours a week) 8 am to 8 pm
Training schedule will be 8:30 AM to 4:45PM
Work Schedule will be Monday thru Friday (shift between 8 AM to 8 PM)
When interviews are requested, they cannot be rescheduled.

JOB TITLE: Customer Service Representative
LOCATION: Philadelphia, PA (Center City)
DURATION: 6 Months (This is a temp to perm opportunity)
PAT RATE: $15.00/hr

OLSA Resources

For the past 20 years, OLSA Resources has been a renowned supplier of top talent to Fortune 500 companies throughout the United States. OLSA Resources is recognized as one of the top 50 Woman-Owned Businesses, and has received the Best of Portland Engineering Award. Please bookmark our webpage to refer to during your career search as we are adding new opportunities daily:


Philadelphia, PA
19103 USA