Xstores Business Consultant

The Xstore Business Consultant is responsible for participating in functional and process facets of Retail software implementations by applying retail industry knowledge, specialized payment expertise, and Retail software functionality.

Essential Duties and Responsibilities:
•Assist in the definition of project objectives, scope, processes, organization, timelines, and overall approach
•Consider and define implementation and integration alternatives
•Act as a contact for the system functionality advice and provide coaching to the client business process team users
•Define system configuration requirements, identify gaps and recommend system modifications and process changes to optimally satisfy business users
•Document functional requirements for modifications and support design process for the client
•Escalate project issues that cannot be resolved within your sphere of influence/authority to the Project Manager as needed
•Provide support to multiple customer development and deployment projects by consulting on best practices for payment transaction, providing technical assistance, and custom solutions based on requirements
•Work with internal development teams to write customer-based functional requirements and support development of new products and technologies
•Design hardware and software testing and evaluations for payment and tablet devices
•Provide regular project updates to key stakeholders
•Collaborate with business development and sales personnel to achieve both technical support of the certification of payment by processors and consult on them to pre-sales customers.
•Maintain a detailed knowledge of the functional capabilities and integration points of the Xstore solution, as well as in-depth understanding of payments and associated processes
•Assist with driving test plan definition, creation, and execution, as well as go-live assessments as needed

Requirements
•Understanding of Xstore Retail solution functional concepts, integration points, and functional application knowledge
•Demonstrable record in successful large-scale package software implementation
•Demonstrable experience in the definition of business process definition and improvement
•Working knowledge of the practices, procedures, and principles of project management
•Ability to identify and proactively solve problems for Xstore Retail clients
•Strong client negotiation and demonstrated consulting skills
•Understands and demonstrates financial responsibility as related to overall project budget and timelines
•Capable of driving process improvement
•Strong interpersonal skills with the ability to influence, excellent verbal and written communication
•Ability to work with clients to build a sense of shared ownership and minimizes potential resistance
•High degree of initiative, motivation and problem-solving skills
•Ability to be flexible and adapt to change in a complex global organization
•Professional approach when dealing with internal and external customers
•Ability to work collaboratively within a team environment to meet aggressive goals with multiple competing priorities
•Must be detail-oriented, analytical, and organized as well as a self-starter with the ability to think creatively
•Ability to maintain a positive attitude under stressful circumstances
•Ability to maintain confidentiality when dealing with proprietary information
•Proficient with MS Office applications (Word, Excel, PowerPoint, Project)
•Payment industry experience in both payment software, and security
•Experienced in EMV standards and certification
•Bachelor's degree in Computer Science, Electrical or Computer Engineering Previous Implementation consulting or participation in large-scale integration projects
•Demonstrated knowledge of web-based reporting tools
•5+ years in the Retail IT industry
•5+ years of Xstore Retail-related experience
•5+ years of direct retail operations experience preferably across multiple retail sectors

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)