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Project Manager - US

Solon, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Project Manager - US

Company overview 

OLR has 20 years experience in delivering and supporting international Retail Omni-channel; Merchandising, Stores, and Commerce systems for some of the world’s biggest brands. An award-winning Oracle Partner, OLR specialises in working with Oracle’s Merchandising, Stores, and Commerce suite providing omnichannel solutions to our clients. As a trusted Systems Integration partner, we pride ourselves on the quality and expertise of delivery.

In addition to working with Oracle technology, OLR has developed its own Intellectual Property in relation to the company’s core business and expertise in omnichannel with Automated Testing. The continued growth and diversification of the international omnichannel space makes it an exciting industry to be in and OLR is recognised as a leader within this space based on a track record of successful delivery.

Role overview

OLR’s Project Managers have deep practitioner skills across the range of the operational and project management spectrum. They want to share knowledge and collaborate with others to bridge across disciplines, not remain entrenched in one. They display an enthusiastic attitude and are demonstrably passionate about success and their client’s needs. They possess a strong ‘can do’ attitude and are embedded in cross-functional teams who are committed to delivering better products and services for all our clients.

Using a mixture of frameworks and techniques to deliver operational and project engagements, ITIL framework for BAU, Scrum to organize teams and sprints with achievable goals providing solutions within APMP, PRINCE2 frameworks.

At OLR, the Project manager’s role is to enable the team for delivery success going above and beyond rather than “just good enough”. Enabling the team to solve its own problems and come up with its own amazing insights and products within the client expectations and budget.


  • Responsibility for multiple projects/deliveries
  • Working within a Scrum methodology and a Continuous Delivery Framework
  • Creating, setting, and adhering to governance models both internal and client-specific
  • Ensuring that we deliver consistently high-quality software and solutions
  • Continuously improving our processes together with the teams
  • Contributing or owning bids on new and current engagements from investigation through to closure
  • Responsible for managing the client relationship through effective communication and relationship building
  • Proactively manages customer scope to ensure delivery of agreed upon services and any changes when approved through scope management
  • Point of escalation and issue resolution across client base ensuring client SLAs are met
  • Onsite visits to client for face-to-face relationship management with focus on building trust and gaining client confidence
  • Onboarding of new clients, managing upgrades in service, and leading transitions from project implementation to post go-live support
  • Facilitates weekly meetings with clients to manage expectations, review open issues, discuss risks and make recommendations on ways to improve the business
  • Acts as facilitator between internal SMEs and client to help expedite resolution
  • Sets and manages expectations with the client, ensuring issues are addressed promptly and progressed with a high level of quality and professionalism
  • Prepares and conducts Monthly/Quarterly Service Review meetings, presenting reports to various audience levels including executives
  • Manages change requests to ensure work is assigned and completed on time and within budget
  • Evaluates client business needs and proactively identifies opportunities to grow revenue and profits
  • Participates in business initiatives and manages development projects as needed
  • Detailed analysis, review, and approval of time and expense invoices and fixed fee invoices; review and approval of internal consultant time logging

About You

Essential skills

  • 5+ years POS experience and or 5+ years Merchandising/Ecomm experience
  • Strong leadership skills
  • An agile mindset and a real passion for delivering business value to our clients
  • Effective communication with both business and developers
  • Ability to “get stuff done”, and execute on actions
  • Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills
  • Demonstrated sense of urgency and willingness to provide exceptional customer service
  • High degree of initiative, accuracy, efficiency, and attention to detail
  • Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances
  • Ability to maintain confidentiality when dealing with proprietary information
  • Strong ability to proactively identify and resolve issues
  • Good project management, collaboration, negotiation, and communication skills


  • Consulting experience
  • Experience of working with multiple integrations
  • Understanding of CD/CI and the technical concepts in releases and development
  • Demonstrate an understanding of BDD principles
  • Experience with running omnichannel projects
  • Budgeting and financial experience
  • A recognized Project Management qualification



Solon, OH
44139 USA



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