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Service Coordinator - Ohio CAT Cincinnati

OHIO CAT Cincinnati, OH
  • Expired: over a month ago. Applications are no longer accepted.


The service coordinator will be deeply involved in the work order process including opening work order headers and segments in Service Link, technician time entry into Service Link, receiving and entering technician service reports into Service Link, scheduling PSP/PIP work, customer purchase order requests, filing to history files, warranty claim pre-prep, coordination, follow-up and communication with central warranty group and parts personnel through to claim closure, as well as clerical work such as payroll and scheduling.


Typing and keyboarding skills of at least 60 wpm accurately, computer skills including MS Word and Excel, organizational skills, and ability to interact with multiple branch and company department personnel including sales, service, rental, parts, warranty, and credit. An ability to balance multiple tasks and learn multiple computer based applications. Must have good decision making and a strong desire for follow-up and attention to detail. Excellent customer service skills required.


High School Diploma/GED

Prior experience in a service department preferred but not required.

Ability to handle multiple tasks in a fast paced environment and have an excellent team work ethic.


Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.


Why Work Here?

Family owned company with a winning culture.

Headquartered in Broadview Heights, Ohio, Ohio CAT is the exclusive, authorized dealer for Caterpillar equipment and engines throughout Ohio, northern Kentucky, and southeastern Indiana. Ohio CAT conducts its operations through three divisions: the Equipment Division, Power Systems Division, and Ohio Ag Equipment. In addition, the company operates 10 Rental Stores, re-manufactures and repairs all makes of hydraulic and machining components at its Hydraulics Division in Bolivar, Ohio (Complete Hydraulic Service), and provides parts sales online through Parts.Cat.Com.


Cincinnati, OH