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Entry Level Customer Service Assistant

OED
Alexandria, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for a friendly and hard-working Entry Level Customer Service Assistant to join our growing team. You will be responsible for answering all customer questions and complaints, and transferring potential leads to our sales team. As a Customer Service Assistant, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Duties and Responsibilities

  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer queries
  • Address customer complaints in a compassionate and patient manner
  • Redirect customers to appropriate teams and/or departments as needed
  • Help sales team generate leads, identify potential leads and forward to sales reps
  • Develop professional relationships with ongoing customers through excellent customer service
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
  • Follow company communication procedures, policies, and guidelines at all times
  • Perform each duty above with our customers' satisfaction as the number one priority

Requirements and Qualifications

  • High school diploma or equivalent required
  • Customer service experience is a plus
  • Familiarity with CRM systems is preferred
  • Excellent interpersonal communication skills, both verbal and written
  • Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
  • Motivated, energetic, driven work ethic
  • Time management skills
  • Ability to multitask
  • Organized
  • Outgoing, friendly, compassionate personality

OED

Address

Alexandria, VA
22314 USA

Industry

Business

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