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Customer Service Associate

OED
Oklahoma City, OK
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for a friendly and hard-working customer service associate to join our growing team. You will be responsible for answering all customer questions and complaints, and transferring potential leads to our sales team. As a customer service associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Customer Service Associate Duties and Responsibilities

  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer queries
  • Address customer complaints in a compassionate and patient manner
  • Redirect customers to appropriate teams and/or departments as needed
  • Help sales team generate leads, identify potential leads and forward to sales reps
  • Develop professional relationships with ongoing customers through excellent customer service
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
  • Follow company communication procedures, policies, and guidelines at all times
  • Perform each duty above with our customers' satisfaction as the number one priority

Customer Service Associate Requirements and Qualifications

  • High school diploma or equivalent required
  • Customer service experience is a plus
  • Familiarity with CRM systems is preferred
  • Excellent interpersonal communication skills, both verbal and written
  • Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
  • Motivated, energetic, driven work ethic
  • Time management skills
  • Ability to multitask
  • Organized
  • Outgoing, friendly, compassionate personality

OED

Address

Oklahoma City, OK
73112 USA

Industry

Business

View all jobs at OED