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Customer Service Representative

OCA Mercerville, NJ
  • Posted: 29 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

OCA, a fast-paced and established NJ based company with 30+ years of experience as a third-party benefits administrator needs full-time Member Service Representatives. Responsibilities include (but are not limited to) assisting clients with account related inquiries via telephone/email - while maintaining detail record keeping of client interactions, ability to handle heavy call volumes and resolve conflicts, adhere to HIPAA guidelines and provide guidance on the use of our secure web portal.

The ideal candidate should have previous customer service experience, however, not required as training will be provided. Candidates must be proficient in MS Word and Excel, as well as possess excellent oral and written communication skills.

Those individuals with related work experience, knowledge in the benefits industry and/or fluent in Spanish is a plus.

What we offer:

  • Medical, Dental, Vision, 401K, Life Insurance
  • Paid Time Off
    • Vacation, personal, sick time and up to 8 holidays including the day after Thanksgiving as well as a paid hour for lunch.
  • We host an annual Client Appreciation Day as well as a Holiday event for our staff.
  • We are a business casual office environment
  • Full time hours are Monday through Thursday 9-5 and Friday 8:30-4:30.

Requirements:

  • Degree Preferred: Bachelor’s Area of Concentration: General Business
  • Required: High School Diploma/GED and 2+ years customer service experience.

OCA is an Equal Opportunity Employer M/F/D/V.

No phone calls accepted.

OCA

Why Work Here?

Family owned business, offering great benefits, lots of growth potential!

We’re in business to help people! With our roots dating back to our formation in 1983, we began as a full service employee benefit brokerage firm. At the request of one of our clients, we began providing Cafeteria Plan administrative services to our clients in 1986 and expanded our services to include Health Reimbursement Arrangements in 2004. As an established benefit broker, our founder made the critical decision to stop writing new insurance coverage and elected to focus on the administration of TPA services. As a growing family-owned business, we recognize the value of partnering with the very best. To build our distribution system, OCA made a conscious effort to reach out to the best brokers and general agents. Back in 1997 for compliance purposes we retained what industry experts consider the preeminent legal counsel in our industry, Alston & Bird. We have coupled this with industry leading technology and a core philosophy that we hire, train, and develop employees that know they have one fundamental job to do; to help people! Come join our team! www.oca125.com

Address

3705 Quakerbridge Road Mercerville, NJ 08619
Mercerville, NJ
USA

Website

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