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Customer Service Sales Representative

O3Y Consulting Westlake, OH
  • Expired: 24 days ago. Applications are no longer accepted.

Our growing business is looking for a skilled problem solver to join our team as a Customer Service Sales Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. Our customer service sales reps are responsible for handling all existing customer account and require to obtain new customers for our client AT&T.

Customer Service Representative responsibilities

  • Answers all customer concerns regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
  • Drive sales revenue for AT&T

Customer Service Representative skills

  • Must be 18 years of age or older
  • High school diploma/GED required (Associate degree in a business related field preferred)
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work occasional nights, holidays and weekends
  • Excellent verbal and written communication skills
  • 1 year of customer service experience


Job Posted by ApplicantPro

O3Y Consulting

Address

Westlake, OH
44145 USA