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Client Advocate / Virtual CIO / Account Manager

Nuwave Technology Partners LLC Grand Rapids, MI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Client Advocate

Do you love explaining complicated technical concepts in a way that relates to business owners? Do you like to live where business strategy and technology strategy intersect? Are you energized to see that light bulb come on for organizations when they begin to understand that investment in technology can help drive their business forward? Have you spent years installing/configuring/maintaining networks from the ground up – but are now ready begin discussing those experiences and how they can help improve client’s businesses?  If so, NuWave Technology Partners has a great opening for you!

What’s in it for you? 

Great benefits! We get it here, you need insurance and a paycheck, yes -- but you also need a company that knows you are a person and not just a number. We have that covered with a flexible work environment that will make you feel at home. 

NuWave is an EOS company. What does that mean? Well, Google it, but the short answer is we have our ducks in a row. Everyone at NuWave knows their role and has accountability, making us a strong organization internally and externally in how we interact with our clients 

You could work with some of the brightest minds in IT and Infosec that Michigan has to offer, helping our clients plan, budget, and maintain IT strategy that helps take their business to the next level! 

We have cell phones, laptops, etc. But we also love to grow our people. We train and want to invest in you. Ask us for more details on how your career can benefit from our approach! 

What’s the job again? 

The Client Advocate, reporting to the Client Experience Manager, is the “face” of NuWave to our clients -- an effective relationship builder. 

Prepare strategies, build budgets, and meet with business stakeholders to provide cutting edge recommendations that help their businesses. 

Lead structured meetings using the NuWave processes – but allowing room for discussions and having empathy for business situations. 

Meet daily with the Client Experience team to keep track of the multitude of different technologies that our clients use. 

Review our best practices and standards to help clients work towards a fully standardized – Simple, Secure, and Reliable technology stack. 

Provide a “demystified” consultative approach to technology strategy that puts our client’s concerns at ease – our clients don’t worry when we tell that we’ve got it handled. This is where your scheduling and attention to detail techniques will come in handy. 

What else? 

There will be the usual weekly meeting type stuff, but we do it different with our EOS Level 10’s!  

You’ll need the following skills to be successful here: Attention to detail, ability to multi-task, good written and oral communication skills, communicate often and effectively with our Design, Service, Project, and finance teams.  As the conduit between NuWave and our clients, the ability to learn complex systems and break it down for decision-makers at our clients is key.  You will track ToDos in ticket tracking software, deliver quotes, send and receive email, talk on the phone, and provide business insights based on your technical background.  You’ll also build strategies and budgets collaboratively with our clients.  Some organizations refer to this position as a Virtual CIO – but we think Client Advocate is a much better title!  

A few of these technical trainings are useful in bridging the gap between technology and business: CCDA/CCNA, MCSE, CISSP, ITIL, Project Management, CISM/CISA 

About NuWave Technology Partners: 

NuWave is an award winning, local organization full of outstanding people with a passion for knowledge and living up to the trust our clients have so dearly invested in us. 

Managed Services Provider with clients all over Michigan and offices in Lansing, Kalamazoo and Grand Rapids. 

8am - 5pm EST, Monday - Friday

Nuwave Technology Partners LLC


Grand Rapids, MI
49546 USA



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