Administrative Coordinator/Specialist

Administrative Coordinator/Specialist (IMMEDIATE HIRE)

Why NPOC?

· Mission-driven company with a goal to help the vulnerable population in Maryland

· Opportunity to make a significant difference in the future of mental health in Maryland.

· High-growth environment supportive of individual autonomy and purpose.

· One-of-a-kind company values and teamwork culture.

· Competitive salary and benefits.

Company Values:

1. Growth: We believe it is not where we are but where we have headed that matters. We are always improving and never complacent, eager to reflect on and learn from our mistakes.

2. Persistent: We pride ourselves on being relentless, creatively pushing the limits of what is possible, and finding a way after others have given up.

3. Quality First: We choose quality over speed for each client. Because we care deeply about the people we serve.

4. Sincerity: We embrace difficult conversations, communicate openly what we are thinking and feeling, and build trust through transparency with one another.

Summary:

The Administrative Coordinator/Specialist helps clients engage in treatment and wellness, is primarily responsible for scheduling new clients for initial evaluations, and will perform other duties related to the intake process. Responds to inquiries for outpatient referrals, gathers demographic and insurance data, collects preliminary client information to identify the appropriate clinician, and schedule initial appointments. Verifies insurance coverage, obtains authorizations, and enters all required information into the appropriate electronic system. Serves as a point of contact to patients, their families/representatives, outside agencies, and referrers. Works to engage clients in their care works closely with other offices to coordinate efforts, and ensures timely, quality customer service for all inquiries.

Qualifications

Bachelor's degree and two years of directly job-related experience

Must be proficient in the use of a personal computer with Windows software

The ability to maintain and protect client confidentiality and privacy is essential

Ability to multi-task in a high volume, extremely fast-paced healthcare environment; demonstrated a willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic

Work requires excellent interpersonal skills, warmth, patience, and appropriate boundaries to communicate effectively with clients, all levels of internal staff, and various outside agencies and contacts

Excellent written and verbal skills for phone calls, letters, and documentation

Must be detail-oriented with strong organizational and time management skills

Ability to work with a diverse population, including an understanding of serious and persistent mental illness

Knowledge of COMAR standards

Analytical ability sufficient to gather and interpret data, apply knowledge of programs to client needs, investigate and resolve client concerns and questions, maintain admission and insurance records, and handle designated administrative detail

Responsibilities

The Administrative Coordinator helps clients engage in treatment and wellness and has the primary responsibility of scheduling new clients for initial evaluations and will perform other duties related to the intake process.

Response to inquiries for outpatient referrals, gather demographic and insurance data, collects preliminary client information to identify the appropriate clinician, and schedule initial appointments.

Verifies insurance coverage, obtains authorizations, and enters all required information into the appropriate electronic system.

Serves as a point of contact to patients, their families/representatives, outside agencies, and referrers

Works to engage clients in their care, works closely with other offices to coordinate efforts, and ensures timely, quality customer service for all inquiries

This position is required to respond to all calls and written referrals within 24 hours or less.

Work requires analytical skills sufficient to edit documents, generate reports and logs, and summarize quality monitors.

Requires:

• Bachelor's degree and two years of directly job-related experience. Bachelor's degree in Business Administration, Psychology, Social Work or related field and experience working in a medical office preferred.

• Knowledge of computer hardware, data software such as an Electronic Health Records, and health insurance authorizations. Must be proficient in the use of a personal computer with Windows software.

• The ability to maintain and protect client confidentiality and privacy is essential.

• Ability to multi-task in a high volume, extremely fast-paced health care environment; demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic.

• Work requires excellent interpersonal skills, warmth, patience, and appropriate boundaries to communicate effectively with clients, all levels of internal staff, and various outside agencies and contacts. This position is required to respond to all calls and written referrals within 24 hours or less.

• Work requires analytical skills sufficient to edit documents, generate reports and logs, and summarize quality monitors. Excellent written and verbal skills for phone calls, letters, and documentation.

• Must be detail-oriented with strong organizational and time management skills.

• Ability to work with a diverse population, including understanding serious and persistent mental illness.

• Knowledge of COMAR standards.

• Analytical ability is sufficient to gather and interpret data, apply knowledge of programs to client needs, investigate and resolve client concerns and questions, maintain admission and insurance records, and handle designated administrative detail.

This role is NOT for you if:

· You're looking for another 9-5 job, ask for permission rather than forgiveness, or aren't comfortable with every patient with mental health disorder or substance use disorder. We're a growing private practice with great potential, which means we all work hard, promote growth, are flexible, and quickly adapt to changing priorities.

Job Type: Full-time

Salary: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Baltimore, MD 21201: Reliably commute or plan to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 8 years (Required)
• Administrative Coordinator: 9 years (Required)

Work Location: In person