State Farm agency located just outside DC is seeking a Customer Service Representative /Sales Agent to join our team! We are a community based agency that serves a variety of needs for the surrounding area. The office is action packed with a great staff. No two days are alike. You will be responsible for helping customers by providing product and service information and resolving other customer related issues. State Farm offers the opportunity for the right person to eventually own and operate their own agency. If you like people, and you like making money (bonuses are unlimited!) and want to be a part of a winning team contact us right away. The spots are limited and filling up fast.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Market State Farm products through need based analysis
- Previous experience in customer service, sales, or other related fields a plus not a must
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Spanish is a plus
- Ability to roll with the flow is paramount.