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I.T. Technician I

Nugget Casino Resort
Sparks, NV
  • Posted: over a month ago
  • Full-Time
Job Description

FUNCTION:

Install PC hardware and software and assist users on day to day issues.


RESPONSIBILITIES:


1.Install new and upgrade hardware and software.

2.Assist users with problems encountered while using IT systems and escalates problems as appropriate.

3.Perform preventive maintenance on hardware and software.

4.Troubleshoot hardware and software problems as they occur on Windows 7, 8, and 10.

5.Make recommendations on ways to resolve issues.

6.Install, secure, and maintain Microsoft Windows Desktop operating system.

7.Intermediate understanding of networking concepts, including TCP/IP, VPNs, DHCP, DNS, vLANS.

8.Intermediate experience supporting peripherals: installing drivers, sharing printers, USB power management.

9.Knowledgeable of and compliance of Nugget policies and procedures as well as appropriate local, state and federal regulations.

10.Communicate effectively with all levels of the Nugget team and guests.

11.Utilizes the departmental ticket management tool and maintains detailed logs of problem/resolution activities.

12.Required to be on call under a regular schedule.

13.Can be expected to work weekends and holidays.

14.Address guest concerns and or complaints in a timely and professional manner

15.Regular predictable attendance is required.

16.Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state and federal regulations.

17.Communicate effectively with all levels of the Nugget team and guests.

18.Perform work in a safe manner and maintain a safe environment for team member and guests.

19.Immediately report unsafe conditions and team member or guest incidents to a member of the management team or Security.

20.Maintain a positive and professional image when performing duties or representing the Nugget and encourage others to do the same.

21.Other duties and responsibilities as assigned.


REPORTING RELATIONSHIPS: IT Director


MINIMUM REQUIREMENTS:

EDUCATION LEVEL:

High School diploma or equivalent is required.

LANGUAGE:

Effectively communicate with others both verbally and in written form using the English language.

EXPERIENCE:

One-year computer and peripheral repair experience,1-year experience Microsoft Suite/Office 365, AS400 / IBM iSeries, Gaming or other regulated industry background preferred.

SPECIAL SKILLS:

Understand and operate Windows Server environments: Active Directory, Group Policy, drive

mappings, logon scripts, user permissions. VMWare ESXi experience. Understanding of VDI

concepts Migration of Windows workstations a plus.

LICENSE/CERTIFICATION:

Employee Gaming Registration required.


Company Description
Nugget Casino Resort in Reno began operations in 1955 as a coffee shop across the street from our present location. Throughout the years, the Nugget has become a premier Hotel/Casino Resort in the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning restaurants, 110,000 square feet of convention space, a world-class spa and over 2,000 employees.

Today, the resort offers a competitive benefits package in a fun and friendly setting. We have a sterling reputation for the friendliest employees in the industry, who strive to provide the very best in guest services. Work for the best, come to the Nugget!

Nugget Casino Resort

Why Work Here?
A great family-oriented company!

Nugget Casino Resort in Reno began operations in 1955 as a coffee shop across the street from our present location. Throughout the years, the Nugget has become a premier Hotel/Casino Resort in the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning restaurants, 110,000 square feet of convention space, a world-class spa and over 2,000 employees. Today, the resort offers a competitive benefits package in a fun and friendly setting. We have a sterling reputation for the friendliest employees in the industry, who strive to provide the very best in guest services. Work for the best, come to the Nugget!

Address

Sparks, NV
USA

Industry

Technology

Website

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