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Customer Service Representative in Manufacturing

NuWest Group Redmond, WA
  • Posted: over a month ago
  • $20 to $23 Hourly
  • Other
  • Benefits: Medical, 401k

We are seeking a Customer Service Representative In Manufacturing to join a skilled and valuable team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Position: Temp to hire

Pay: DOE $20-22.75/hr


Responsibilities:

  • Collect customer contact information/inquiry and enter into CRM (customer relationship management database)
  • Ensure that all order entry, credits, returns, and other sales transactions are completed under established compliance guidelines.
  • Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.
  • Coordination with inter company departments to resolve customer inquiries (Logistics, Finance)
  • Respond to sales inquiries and requests for quotation in an accurate and timely manner.
  • Identify, address and escalate issues
  • Performs other duties as assigned that support the overall objective of the position

Qualifications:

  • Previous experience in customer service and manufacturing, call center or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

NuWest Group

Why Work Here?

NuWest has over 20 years of experience in staffing, and we're dedicated to helping you find the perfect fit.

We've been one of Washington's Top 100 Best Workplaces in Washington for five consecutive years. We’re in the business of building great teams that meet individual needs and help grow thriving companies to reach their goals. That means we understand more than most that your people are your culture. We strategically create industry-specific teams that foster a close-knit start-up feel within our own company. This ensures we have a deep knowledge of every sector we serve while allowing us to build unique teams that work (and play) well together. We’re honored to be recognized as one of Washington’s Top 100 Best Places to Work for five years running, and have applied those same strategies to find the absolute best matches for our clients and candidates to grow happily and successfully.

Address

Redmond, WA
USA

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