Service Delivery Senior Engineer
Do you love communicating with clients? Do you excel at finding the needle in a stack of needles? Do other techs come to you with complex problems? Then Nuwave Technology Partners has a great opening for you!
What’s in it for you?
Great benefits! We get it here, you need insurance and a paycheck yes, but you also need a company that knows you are a person and not just a number. We have that covered with a flexible work environment that will make you feel at home.
Nuwave is an EOS company. What does that mean? Well, Google it, but the short answer is we have our ducks in a row. Everyone at Nuwave knows their role and has accountability, making us a strong organization internally and externally in how we interact with our clients.
You could work with some of the brightest minds in IT and Infosec that South West Michigan has to offer, coordinating between our Projects, Client Advocacy and Service Delivery teams!
We have cell phones, laptops, company cars, etc. But we also love to grow our people. We train and want to invest in you. Ask us for more details on how your career can benefit from our approach!
What’s the job again?
The Service Delivery Senior Engineer, reporting to the Service Delivery Manager, would handle our heaviest tech needs in a Cisco/Meraki VOIP environment
Act as an escalation point and technical mentor for our junior service team members
Assist the projects team in standing up new networks, phone systems, and other exciting products
Interface directly with clients to understand their needs, troubleshoot their systems and provide a world class service experience
There will be the usual weekly meeting type stuff, but we do it different with our EOS Level 10’s!
You’ll need the following skills to be successful here: A Bachelor’s degree in a technical field, CCNA, CCNP or similar, 7+ years of technical experience, 5+ years’ experience with network infrastructure support and solution design (firewalls, routers, switches, VPN technologies), 2+ years’ experience with cloud computing (Azure, AWS), etc, etc, etc. You get the idea.
Other useful knowledge: Office 365, Active Directory, Connectwise ticketing system, ISP troubleshooting, CISCO TAC experience, etc.
Stuff HR says we have to say: light travel required, on-call rotation every 10 weeks, ability to communicate well both written and oral, ability to sit long periods, ability to work remote, etc.
Nuwave is a Managed Services Provider with clients all over Michigan and offices in Lansing, Kalamazoo and Grand Rapids. https://nuwavepartners.com/about
Sound good? Apply now on Zip Recruiter!