Responsible for effecting ongoing quality, productivity and efficiency by supervising employees within the designated area of responsibility (Admissions, Outpatient and ER Registration) within the Department of Patient Access. Responsible for identifying opportunities for process improvements and implementing the same. Completes scheduling of shifts to ensure 24 hours a day 7 days a week coverage in the Patient Access Department.
Education: High School Diploma Required Associates Degree Preferred Associates degree in business related field Preferred
Experience: Minimum three years experience in patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a medical environment Required Minimum three years prior leadership experience Preferred
Additional Skills Required: Insurance, billing and related regulatory/governing standards, policies, and procedures; application of safety and infection control policies and procedures; ability to develop learning plans, give and receive feedback, and coach and counsel staff; staffing, scheduling; customer feedback and impact on core processes; delegation, team building, decision making, conflict management, change management skills; verbal and written communication skills that are sensitive to diversities among age groups, cultures, and educational levels. Ability to drive/travel to multiple locations/facilities as needed.
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.
+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
External Posting Title: Supv Patient Access
Job Opening ID: 2019-61103
External Company URL: https://www.novanthealth.org/careers.aspx
Mid: USD $23.70/Hr.
PRN Rate: USD $0.00/Hr.