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Customer Service Representative

Nourison Industries Inc
Saddle Brook, NJ
  • Posted: over a month ago
  • Full-Time
Job Description

Nourison is seeking an E-Commerce Customer Service Representative who is very detail oriented, takes pride in solving problems, finding solutions and providing excellent customer service. We have a growing eCommerce business and are looking for positive, well-spoken individual who possess exceptional communication, interpersonal and organizational skills with the ability to multi-task within a high-volume environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Identify research and resolve customer issues via phone, email or online.
  • Initiate coordination with other departments to identify, troubleshoot and solve relevant customer issues.
  • Clear out orders as needed within the Nourison internal systems (CAMS/AS400) and various retailer profiles
  • Working closely with eCommerce account executives, operations team and retail partners to communicate any shipping delays or variance from expected delivery date

QUALIFICATIONS & EDUCATION

  • 2-3 years of related work experience either in a customer service or ecommerce support function
  • Must have excellent interpersonal and communication skills with the ability to develop strong collaborative relationships both internally and externally.
  • Must work efficiently in a fast-paced environment and have a strong ability to multitask and handle several projects simultaneously.
  • Must be resourceful and have the ability to troubleshoot and think proactively.
  • Must have extensive proficiency in Excel.
  • Extremely comfortable with internet technologies and ecommerce functionality with the ability to adapt to our internal proprietary system.
  • Experience with Amazon, Wayfair, Walmart or other eCommerce retailers

Nourison Industries Inc

Address

Saddle Brook, NJ
07663 USA

Industry

Business

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