Job DescriptionIf you have a good attitude, like working with people and are ready to work hard, you have come to the right place. Nouria Energy is committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome.General Summary:A Car Wash Manager oversees 15-25 employees.
The Manager is responsible for overseeing the Cashier positions, interior cleaning staff, detailing staff and taking care of any customer issues. A Car Wash Manager also has an assistant manager, and a few supervisors who report to him or her.Key Results:The three key results for a Manager are: Increasing customer satisfaction. The measures are: Increasing the speed of vehicles through the wash (speed) Decreasing the number of errors made while cleaning the vehicle (quality and safety) Increasing the positive...
feelings of the customer for the entire experience (friendliness) Increasing bottom line revenue. The measures are: Increasing the extra-service sales (dollar per car) Maintaining labor percentages within acceptable ranges (human resource management) Maintain budgeted operational costs (optimization) Developing Skills. The measures are: Obtaining full utilization of production procedures (100%) Increasing the number of tasks performed per person (cross-training) Decreasing problems with equipment and chemicals (shutdowns)Must have own, reliable transportation and valid drivers license
West Boylston, MA