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Crafter / Guest Service Representative

Nothing Bundt Cakes - Alpharetta Alpharetta, GA

  • Posted: over a month ago
  • Full-Time
Job Description
Come and share your passion for Joy, Delicious Cake and Celebrations! Here at Nothing Bundt Cakes Alpharetta we bring joy to everyone that steps into our bakery.  You will have the opportunity to create genuine connections and develop into the best that you can be.  Our Crafters are decorating artists that ensure our cake decorations are assembled up to perfection before being delivered to a guest.  If you love to work with your hands this is the position for you.  As a Guest Service Representative you will be able to connect with every guest and make their day with exceptional service.  The time management, attention to detail skills, your ability to communicate effectively, and engage with the public to make memorable connections, will last you a lifetime.   We offer a great work environment, a fair pay, medical benefits, 401k, employee discount, training, as well as growth opportunities within the company.  Accountabilities/Duties:  
  • The Guest Service Representative (GSR) is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.
  • The GSR / Crafter Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision. 
  • Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests. 
  • Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.  
  • Monitors inventory of cake-crafting supplies and notifies management when replenishment is required. 
  • Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.   
  • Cleans sanitizes and restocks the workstation and ensures all crafting tools are sufficiently prepared for the next shift.
  • Supports the Guest Service Representative in assisting walk-in guests and answering the telephone as needed. 
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.  
  • Maintains a consistent work attendance and punctuality record.  
Knowledge, Skills, and Abilities:
  •  Cheerful and positive attitude
  • Enjoys interacting with diverse people.  
  • Speak enthusiastically.
  • Diligent, organized and self-motivated.  
  • Ability to learn quickly.
  • Ability to multitask 
  • Time management skills to work on a tight fast paced environment.
  • Capacity to perform repetitious tasks with precision
  • Attention to detail 
  • Consistency and reliability 
  • Values teamwork 
While no formal education or work experience is required, previous guest service experience at a bakery,  retail store or restaurant exposure is a plus.  

Has the capacity to stand for extended periods of time and work in a fast-paced environment. 

Competitive Pay

Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. This position usually starts at $10. 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Vision Insurance 
  • Health insurance
  • Employee discount
 Schedule: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands 
  • Monday to Saturday am / pm shifts (9 am to 7 pm Monday thru Thursday.  Friday 9 am to 8pm and Saturday 10 am to 8 pm) 
  • Holidays
  • Thanksgiving day, Xmas Day and New Year’s Day-closed
 Closed Sundays

Nothing Bundt Cakes Alpharetta is closed on Sundays so you can have a day off to spend with family and friends. The only exception is on Holidays that fall on a Sunday. 

It's a Great Place to Work

At Nothing Bundt Cakes Alpharetta we consider our team members to be more than just employees, they are a highly valued part of each bakery.   Our high retention rate is proof that team members really enjoy working at our bakery. 


Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

Nothing Bundt Cakes - Alpharetta


Alpharetta, GA
30004 USA



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