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Customer Service Supervisor / Manager - Call Center

Not for Publication Canonsburg ,PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

This is an exciting opportunity to join a growing company that offers a fast-paced and exciting, startup type environment. This position will be responsible for leading the ops team and delivering exceptional customer service. This role will more than likely start as a temporary to permanent opportunity. We want to make sure we have the right fit (ideally). However, depending upon experience this could be a direct hire position.

This is a call center environment.

Responsibilities:

  • Supervise, train, develop & assess staff (as we continue to grow)
  • Train staff & provide performance-based feedback - focusing on positives and discussing areas of opportunities
  • Support all areas of Customer Service
  • Develop & implement service policies – roll out to team & customers
  • Put customer service parameters in place with operations
  • Must be someone that can help to grow the business as well as put organizational measures in place

 

Requirements and Desired Experience:

  • Bachelor’s degree preferred
  • 2+ years of experience as a CS Supervisor - with direct reports that you were responsible for handling performance review and development as well as disciplining and hiring.
  • Excellent verbal & written communication skills
  • Excellent phone etiquette
  • Strong people & organizational skills
  • M-F position 8-5 hours

Only local candidates near, in or around the South Hills area will be considered.

 

Not for Publication

Why Work Here?

A forward-thinking company that understands the ever-changing footprint of businesses. It's 100% remote!!

At Keystone Staffing Solutions, LLC, we are a team of diverse business professionals committed to delivering exceptional results. Whether you are a candidate or client, we are dedicated to addressing your specific business needs by establishing lasting relationships locally and nationally. We are more than a recruiting firm; we are a team of trusted Advisors that value both you and your business. *Our brand is our commitment to our people, internal and external; we promise consistency, transparency, quality, and reliability.

Address

Canonsburg, PA
USA