Skip to Main Content
← Back to Jobs

Personal Vacation Consultant International - German Speaker - Oceania-

Norwegian Cruise Line Miami, FL
  • Expired: over a month ago. Applications are no longer accepted.

To sell Oceania Cruises / Regent Seven Seas Cruises products directly to consumers by cultivating and maintaining customer relationships, to include initiating calls to customers, building rapport, recommending modifications to products and services, which promote customer retention, drive direct sales and ensure an overall superior customer service experience with OCI/RSSC.

Promote sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain OCI/RSSC cruise products and make travel recommendations.

Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.

Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell OCI/RSSC products based on client travel history.

Acquire in depth industry and OCI/RSSC company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.

Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.

Participate in department approved mass e-mail campaigns targeting specific guests¿ profiles.

Perform other job related functions as assigned.

EDUCATION: High School Diploma or equivalent required. Post-secondary education in Marketing, Business Administration or related field preferred.

EXPERIENCE: Candidate must be able to read, write and converse fluently in German. In addition, French language skills are preferred Minimum one year sales experience; cruise sales a plus. Familiarity of global luxurious travel destinations recommended, but not required.

KNOWLEDGE & SKILLS: Strong verbal communication skills including professional telephone etiquette. Demonstrated knowledge of Microsoft Word applications and experience with travel reservations systems a plus. Knowledge of CRM product a plus. Ability to quickly learn and maintain current knowledge of Oceania and Regent Seven Seas Cruise products and services. Ability to work well and maintain a professional composure while under stress and pressure, displaying efficient multitasking abilities. Possess a strong drive and high energy to reach specified sales goals.

Norwegian Cruise Line

Norwegian Cruise Line Holdings Ltd. (NYSE:NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 25 ships with approximately 50,400 berths, these brands offer itineraries to more than 450 destinations worldwide. The Company will introduce seven additional ships through 2025, and has an option to introduce two additional ships for delivery in 2026 and 2027. Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort- style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian®, a luxury enclave with suites, private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the brand’s 15 ships. Oceania Cruises offers an unrivaled vacation experience renowned for the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas. Celebrating its 25th anniversary in 2017, Regent Seven Seas Cruises offers the industry’s most inclusive luxury experience aboard its all-suite fleet. A voyage with Regent Seven Seas Cruises includes all-suite accommodations, round-trip domestic air and business-class air on intercontinental flights from U.S. and Canada, highly personalized service, exquisite cuisine, fine wines and spirits, unlimited internet access, sightseeing excursions in every port, gratuities, ground transfers and a pre-cruise hotel package for guests staying in concierge-level suites and higher.


Miami, FL