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Personal Cruise Consultant - Miami

Norwegian Cruise Line Miami, FL
  • Expired: over a month ago. Applications are no longer accepted.

WHAT IS A PERSONAL CRUISE CONSULTANT?

This is an outbound telephone sales position working directly for an industry leader in travel and tourism selling directly to guests of Norwegian Cruise Line. Personal Cruise Consultants are provided a database of guests who are either past cruisers of Norwegian or have proactively expressed an interest in cruising with Norwegian. This is a high volume, outbound dialing, sales environment where minimum quotas are established and must be achieved consistently.

Don't miss out on a chance to begin a successful career in a fun industry with great benefits. Apply directly online now!

NEXT TRAINING CLASS SCHEDULED TO BEGIN ON MONDAY, APRIL 23, 2018.

Hours: Monday - Thursday 11:00am - 8:00pm and Friday, 9:00am - 6:00pm; Flexible to work weekends when necessary.

Location: Sunrise, Florida

DUTIES AND RESPONSIBILITIES:

  • Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
  • Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
  • Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
  • Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
  • Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
  • Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
  • Perform other job related functions as assigned.

EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.

EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.

KNOWLEDGE AND SKILLS:
Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.
Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries.
Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.

Norwegian Cruise Line

Norwegian Cruise Line Holdings Ltd. (NYSE:NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 25 ships with approximately 50,400 berths, these brands offer itineraries to more than 450 destinations worldwide. The Company will introduce seven additional ships through 2025, and has an option to introduce two additional ships for delivery in 2026 and 2027. Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort- style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian®, a luxury enclave with suites, private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the brand’s 15 ships. Oceania Cruises offers an unrivaled vacation experience renowned for the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas. Celebrating its 25th anniversary in 2017, Regent Seven Seas Cruises offers the industry’s most inclusive luxury experience aboard its all-suite fleet. A voyage with Regent Seven Seas Cruises includes all-suite accommodations, round-trip domestic air and business-class air on intercontinental flights from U.S. and Canada, highly personalized service, exquisite cuisine, fine wines and spirits, unlimited internet access, sightseeing excursions in every port, gratuities, ground transfers and a pre-cruise hotel package for guests staying in concierge-level suites and higher.

Address

Miami, FL
USA