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Direct Sales Analyst

Norwegian Cruise Line Sunrise, FL
  • Expired: over a month ago. Applications are no longer accepted.

Responsible for analyzing, reporting and developing recommendations on data related to complex and varied business metrics. Design and document workflow and make appropriate recommendations that will positively impact operational effectiveness for all Consumer Research channels in the company.

Support and develop effective and efficient performance measurement reporting in order to evaluate channel effectiveness and goal achievement.

Analyze the business unit's activities and trends and compare analysis against leading practices. Present findings and work with management other team members to identify and implement strategies that will address tactical and strategic goals.

Create and maintain databases to track business performance for all distribution channels in the company.

Create and publish recurring reports, as well as any necessary ad hoc reports. May require taking business issues and devising strategies to develop appropriate diagnostic and/or tracking data that will translate business requirements into usable decision support tools.

Develop, document and maintain business procedures, including the design and documentation of detailed process flows, and the development of operational performance and quality metric standards and reports.

Utilize available resources to diagnose, troubleshoot, and/or monitor complex problems and arrive at efficient resolution to issues affecting performance and productivity of end users; escalate issues to Business Intelligence or Data Warehouse teams when necessary.

Ensure system data integrity; work closely with business and technology groups to solve issues arising from inaccurate data.

Understand the short & long-term business and technology objectives. Suggest strategies to meet these objectives and continually introduce innovation to business processes.

Perform other job related functions as assigned.

EDUCATION: Bachelor's degree in Business Administration or related field of study, or any equivalent combination of relevant background and work experience.

EXPERIENCE: 1-3 years data analysis experience.

KNOWLEDGE & SKILLS: Ability to manipulate large sets of data is also required. Proficiency in Hyperion, Microsoft Access, SharePoint, and basic SQL preferred. Exceptional analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Knowledge of complex principles and procedures of computer systems, including analysis and design. Effective problem-solving and issue resolution capabilities. Must have strong interpersonal skills, be self-motivated, have strong desire to learn, and be adaptable to a fast paced, ever-changing environment. Be forward-thinking and identify gaps of requests customers want today and how that may impact future decisions. Works independently toward meeting or exceeding personal and team goals. Effective verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

Norwegian Cruise Line

Norwegian Cruise Line Holdings Ltd. (NYSE:NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 25 ships with approximately 50,400 berths, these brands offer itineraries to more than 450 destinations worldwide. The Company will introduce seven additional ships through 2025, and has an option to introduce two additional ships for delivery in 2026 and 2027. Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort- style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian®, a luxury enclave with suites, private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the brand’s 15 ships. Oceania Cruises offers an unrivaled vacation experience renowned for the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas. Celebrating its 25th anniversary in 2017, Regent Seven Seas Cruises offers the industry’s most inclusive luxury experience aboard its all-suite fleet. A voyage with Regent Seven Seas Cruises includes all-suite accommodations, round-trip domestic air and business-class air on intercontinental flights from U.S. and Canada, highly personalized service, exquisite cuisine, fine wines and spirits, unlimited internet access, sightseeing excursions in every port, gratuities, ground transfers and a pre-cruise hotel package for guests staying in concierge-level suites and higher.


Sunrise, FL
33304 USA