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Cruise Account Executive - Regent Seven Seas Cruises

Norwegian Cruise Line Sunrise, FL
  • Expired: over a month ago. Applications are no longer accepted.

BASIC PURPOSE:
Responsible for providing our travel agents and their guests with a seamless booking experience and exceptional customer service. The position serves as the "voice" of Regent Seven Seas Cruises and is the first point of contact for travel agents. Build relationships by answering incoming calls, identify the callers' needs, and sell the Regent experience that best fits the clients needs.

POSITION RESPONSIBILITIES:
Building rapport and long-term relationships with luxury cruise customers, travel agents and other partners.

Using travel product expertise and knowledge of luxury destinations around the world, recommend and sell Regent Seven Seas cruise products and services to travel agents and their clients.

Provide a seamless cruise and customer service experience, from the initial sales call to confirming the reservation and servicing that reservation up until the cruise begins.

Create and document special requests, services and cruise "add on" purchases requested by the customer or travel agent.

Maximize revenue opportunities by selling the full experience from suite upgrades, insurance policies, hotels, shore excursions, and gift items.

Escalate all issues and pertinent matters to the appropriate resource to ensure resolution.

Perform other job related functions as assigned.

EDUCATION: High School Diploma or equivalent. Four year college degree (Business Administration or related preferred) or equivalent combination of education and work experience.

EXPERIENCE: Minimum one year of sales experience required. Telephone or Travel Sales preferred.

KNOWLEDGE & SKILLS: Assertive sales skills and the desire to grow within the organization. Strong written and verbal communication skills to include professional telephone etiquette, email, and letter writing with correct spelling and grammar. Demonstrated knowledge of Microsoft applications including Word, Excel, and Outlook. Experience with travel reservations systems. Ability to develop and maintain professional relations with a diverse, well-traveled, customer who typically is a professional, business owner, or successfully-retired executive and his/her family and friends or travel agent. Ability to quickly learn and maintain knowledge of Regent products, services, and promotions. Ability to work well and maintain professional composure while under stress and pressure. Possess a strong drive and high energy to reach specified sales and service goals.

Norwegian Cruise Line

Norwegian Cruise Line Holdings Ltd. (NYSE:NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 25 ships with approximately 50,400 berths, these brands offer itineraries to more than 450 destinations worldwide. The Company will introduce seven additional ships through 2025, and has an option to introduce two additional ships for delivery in 2026 and 2027. Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort- style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian®, a luxury enclave with suites, private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the brand’s 15 ships. Oceania Cruises offers an unrivaled vacation experience renowned for the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas. Celebrating its 25th anniversary in 2017, Regent Seven Seas Cruises offers the industry’s most inclusive luxury experience aboard its all-suite fleet. A voyage with Regent Seven Seas Cruises includes all-suite accommodations, round-trip domestic air and business-class air on intercontinental flights from U.S. and Canada, highly personalized service, exquisite cuisine, fine wines and spirits, unlimited internet access, sightseeing excursions in every port, gratuities, ground transfers and a pre-cruise hotel package for guests staying in concierge-level suites and higher.

Address

1401 NW 136th Avenue, Suite 101 | Sunrise, FL 33323
Sunrise, FL
USA