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Casinos At Sea Specialist OCI & RSSC

Norwegian Cruise Line Miami, FL
  • Expired: over a month ago. Applications are no longer accepted.

BASIC PURPOSE:
Responsible for effectively marketing, evaluating, recruiting, developing and maintaining a professional relationship with new and existing casino guests to motivate them to sail and play with Oceania Cruises and Regent Seven Seas Cruises. The Casino Cruise Consultant will develop and maintain superior relationships with guests by equal utilization of professionalism and personality.

POSITION RESPONSIBILITIES:
Remain current on company and departmental knowledge, in order to articulate cruise product features, benefits, pricing and make recommendations to include itineraries, and auxiliary products such as Casinos at Sea products, programs and offerings.

Initiate customer calls, build and maintain relationships with casino customers, recommend modifications to products and services to promote customer retention and ensure the highest level of conversion and guest satisfaction.

Service booked customers by adding additional products to reservation or answering inquiries regarding ship services and offerings.

Work closely with casino marketing to coordinate any Player Development programs, events or activities.

Approve and monitor comp issuance based on player performance.

Effectively manage net gaming worth among your player base.

Maintain high levels of professionalism, confidentiality and discretion in all communication to and about guests.

Act within scope and authority and consistent with Company and Corporate objectives, guidelines, policies and practices.

Ensure optimum performance of the program by recommending and implementing techniques to improve productivity, increase effectiveness and manage costs.

Perform other job related functions as assigned.

EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing or related field preferred.

EXPERIENCE: 2 years of sales experience required. Cruise sales and / or Casino experience preferred. Oceania Cruises and/or Regent Seven Seas cruise product knowledge a plus.

KNOWLEDGE & SKILLS:
Must have ability to develop and nurture customer relationships. Ability to communicate clearly and effectively both orally and in writing. Ability to learn and maintain strong working knowledge of Oceania Cruises & Regent Seven Seas products, including the current fleet, ship itineraries, casino products programs and offerings. Must possess initiative, as demonstrated through ability to logically and independently plan, organize, and complete work. Requires analytical, problem solving, critical thinking and decision-making skills. Ability to conduct basic analysis and make sound business decisions based on findings. Ability to perform basic business math calculations. Ability to perceive quality of work read material and review documents; receive instructions and hear inquiries from guests, clients or colleagues.
May require travel to various locations on business, including international.

Norwegian Cruise Line

Norwegian Cruise Line Holdings Ltd. (NYSE:NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 25 ships with approximately 50,400 berths, these brands offer itineraries to more than 450 destinations worldwide. The Company will introduce seven additional ships through 2025, and has an option to introduce two additional ships for delivery in 2026 and 2027. Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort- style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian®, a luxury enclave with suites, private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the brand’s 15 ships. Oceania Cruises offers an unrivaled vacation experience renowned for the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas. Celebrating its 25th anniversary in 2017, Regent Seven Seas Cruises offers the industry’s most inclusive luxury experience aboard its all-suite fleet. A voyage with Regent Seven Seas Cruises includes all-suite accommodations, round-trip domestic air and business-class air on intercontinental flights from U.S. and Canada, highly personalized service, exquisite cuisine, fine wines and spirits, unlimited internet access, sightseeing excursions in every port, gratuities, ground transfers and a pre-cruise hotel package for guests staying in concierge-level suites and higher.

Address

7665 Corporate Center Drive | Miami FL 33126
Miami, FL
USA