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Air Specialist

Norwegian Cruise Line Omaha, NE
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

BASIC PURPOSE: Responsible for obtaining and maintaining air space inventory for the passengers on the Air program. Act as primary resource for all customer related issues pertaining to the standards, implementation and delivery of the air program.

POSITION RESPONSIBILITIES:
Secure air using airline block space or free sell, while adhering to cost guidelines.

Process airline schedule changes, booking and ticketing.

Monitor air travel reservations for accuracy and cost guidelines. Process and adjust changes, cancellations and ticketing.

Provide support and coordination for air reservations to internal departments and customers.

Process quality control checks prior to sailings from 50-180 days out to ensure flights are booked according to sailing requirements.

Assist with reservations for interrupted services in instances of trip delay, weather, delayed ship, etc.

Assist with air deviation requests including requests for specific airlines, flights and dates.

Perform other job related functions as assigned.

EDUCATION: High school diploma or equivalent. Associates Degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience.

EXPERIENCE: One year experience with a cruise line/tour operation and/or airline reservations experience. Familiar with airline policy and procedures, and contract pricing, preferred.

KNOWLEDGE & SKILLS: Excellent customer relations skills. Proficient in the English language. Strong written and verbal communication skills to effectively assist passengers and relay appropriate information to management and related departments. Exceptional organizational skills to maintain records of customer files. Must be able to work under pressure. Superior interpersonal skills to work effectively with others. Must be PC literate with working knowledge of Microsoft Office suite. Proficient in Sabre program with two years' experience preferred. Flexibility regarding peak-time work requirements.

Norwegian Cruise Line

Norwegian Cruise Line Holdings Ltd. (NYSE:NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 25 ships with approximately 50,400 berths, these brands offer itineraries to more than 450 destinations worldwide. The Company will introduce seven additional ships through 2025, and has an option to introduce two additional ships for delivery in 2026 and 2027. Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort- style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian®, a luxury enclave with suites, private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the brand’s 15 ships. Oceania Cruises offers an unrivaled vacation experience renowned for the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas. Celebrating its 25th anniversary in 2017, Regent Seven Seas Cruises offers the industry’s most inclusive luxury experience aboard its all-suite fleet. A voyage with Regent Seven Seas Cruises includes all-suite accommodations, round-trip domestic air and business-class air on intercontinental flights from U.S. and Canada, highly personalized service, exquisite cuisine, fine wines and spirits, unlimited internet access, sightseeing excursions in every port, gratuities, ground transfers and a pre-cruise hotel package for guests staying in concierge-level suites and higher.

Address

11340 Blondo Street Suite 200, Omaha, NE 68164
Omaha, NE
USA

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