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Quality Assurance / Performance Supervisor

Norton Sound Health Corp Nome, AK

  • Posted: over a month ago
  • Full-Time
Job Description

Position Title: Quality Assurance/ Performance Improvement  Supervisor

Department: Behavioral Health Services

Reports To: Administrative Director of Behavioral Health Services


Position Code:






Effective Date

Rev. 02.25.2021



Barrier Crimes


 Purpose of Position:

Administer the quality assurance and performance improvement activities to ensure compliance with State of Alaska standards of care and applicable laws and regulations. 

 Essential Functions:

  • Provide leadership and training as appropriate covering quality assurance and improvement
  • Develop, implement, and maintain ongoing monitoring of an integrated Quality Assurance /Performance Improvement plan to comply with the Federal, State, and Corporate standards of care and compliance
  • Develop and implement systems for maintaining clinical record fidelity, including chart reviews to document completeness, accuracy, and compliance
  • Collect, analyze and document data to make recommendations for implementation of systems to enhance operations and utilization of resources and for reporting
  • Meet with Clinical Supervisors and/or providers to conduct 1:1 education and training to mitigate further compliance concerns
  • Collect and analyze data and present to appropriate committees
  • Provide leadership and/or support for ensuring compliance with Commission on Accreditation of Rehabilitation Facilities (CARF) standards
  • Organize, facilitate and document Quality Assurance/Performance Improvement committee meetings
  • Assist with federal, state, and grant compliance audits as directed 
  • Supervise any staff members assigned to special projects, reporting, and administrative activities supporting Quality Assurance/Performance Improvement activities.
  • Uphold the organization’s vision, mission, and corporate values.  Demonstrate understanding of and compliance with the organization’s policies, procedures, code of conduct, and work rules.
  • Perform other duties as assigned

 Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity, and respect for traditional values, continual learning and improvement, compassion, teamwork, and pride.  Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with, and consideration of others.

 Required Knowledge:

All Norton Sound Health Corporation employees are expected to have a general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

 Job Specific knowledge is listed below:

  • Familiarity with ASAM Levels of Care, DSM-V, and State of Alaska Statutes and Regulations
  • Quality and performance improvement standards and practices
  • Knowledge of Medicaid and facility accreditation (hospital, behavioral health, and long-term care)
  • Knowledge of grant compliance

 Required Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork.   All employees should have patient/customer service skills, interpersonal skills, and good communication skills.   All employees should have the ability to manage their time and organize their work to ensure efficient performance.   In addition, all employees should have the ability to follow policy, procedure, and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly.  Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

 Job-specific skills and abilities are listed below: 

  • Experience providing substance use and clinical services in a clinical setting
  • Organizational skills
  • Strong attention to detail

 Minimum Requirements





Bachelor’s, Master’s preferred

Social Work/Behavioral Health, Quality Assurance, and/or related field


General (Non-supervisory)



3 year(s)

Providing healthcare or performing quality assurance and/or performance improvement activities

0 (years)



Must have both general and supervisory experience if indicated.


Licensure, Certification, Etc.




Physical Requirements:

  • Use hands and arms to operate an office or clinical equipment
  • Sit more than half the workday
  • Stand and/or walk less than half the workday
  • Bend, stretch, twist, crouch, and/or reach
  • View electronic monitors for prolonged periods of time
  • Lift or carry unaided less than 25 pounds


Working Conditions:

  • Work is conducted in a standard office environment as well as a standard clinical environment, which may expose one to latex, biohazard, or other harmful substances
  • No travel expected 

Norton Sound Health Corp


Nome, AK
99762 USA



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