Customer Service Associate LVL 1
- Expired: November 19, 2021. Applications are no longer accepted.
Available Schedules:Wednesday-Sunday, 8:30AM-5:00PM...Monday-Friday, 2:00PM-10:30PMJOB SUMMARYAre you passionate about customer care and interested in making a positive impact on your community?Northwest Labs is looking for a customer-oriented Customer Service Associate (Call Center Representative) to join our team.You will be the primary contact for all customers.Attention to detail is a must, as you will be scheduling COVID testing appointments and responding to all customer inquiries in a timely, professional fashion.If you are attentive to detail, customer-driven and a team player, this may be the role for you!Northwest operates on a 24/7/365 basis; individual is required to work various shifts, including nights, weekends, and holidays.Schedule flexibility with and without advanced notice is required.ESSENTIAL JOB DUTIESProudly serve as the primary contact representing NWL/NWP to customers.Assist customers in scheduling testing appointments.Respond to all customer inquiries by phone or email in a professional and timely manner.Efficiently file requisitions and actively follow up with clients for missing requisitions.Accurately perform data entry as needed.Perform office administrative duties, as needed.Build lasting relationships with clients and team members based on trust and reliability.Utilize a variety of software, databases, scripts, and tools appropriately.Regularly communicate with healthcare providers and patients.Release patient results per HIPAA regulations.Participate in training and other learning opportunities to expand knowledge of company and position.Consistently adhere to all company policies and procedures.EDUCATIONHigh School Diploma or equivalent required; college degree is a plus.EXPERIENCEMinimum 1 year of experience required:High demand, fast paced, exceptional customer service environment providing an understanding of company services, and policies.Proficiency with computers and strong, accurate typing skills.KNOWLEDGE, SKILLS AND ABILITIESBilingual - English/Spanish: Demonstrates and facilitates professional communication skills; must be able to understand, listen, write and speak fluently, professionally, and, effectively in the English and Spanish language.Demonstrates ability maintain confidentiality at all levels; acts with high integrity.Proficient experience with various software, which includes, but is not limited to the following: Outlook, Word, Excel, etc.Ability to quickly and effectively learn multiple programs.Establishes and maintains solid interpersonal relationships with team members across all levels of an organization.Motivated, responsible and organized self-starter who excels at time management, timely follow-up, meeting commitments, and, possesses a passion for continuous learning and improvement.Strong attention to detail, analytical, research and problem solving skills.Pro-active ability to identify, assess, improve/refine and solve complex challenges, processes and/or situations.Ability to successfully work collaboratively within a team as well as independently with minimal supervision.Flexible and able to thrive in a fast paced, high growth, team based environment while successfully handling competing and ever changing priorities and responsibilities with frequent interruptions.Solid track record of taking responsibility and holding one's self accountable for high quality task deliverables within established deadlines.Effective facilitation, collaboration, negotiation and conflict resolution abilities.Exhibit personal presentation in a professional manner as it relates to appearance, communication and actions.Regular and predictable attendance and punctuality.Focused on overall NWP team success vs. solely on individual success.WORKING CONDITIONSWe share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization.Every employee has the responsibility to ask
Northwest Pathology, PS
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